Comments on: Purchased a DVD from HMV That Had Been Opened

By: MusicLover

MusicLover — Sat, 22 Jan 2011 06:32:59 +0000

Can’t believe HMV is still in business with their horrible return/refund policy and poor customer service (well, at least the one that I got).

HMV, sorry but you just lost another customer and I’m sure I won’t be the last.

By: B.Mcphee

B.Mcphee — Sun, 19 Dec 2010 09:22:42 +0000

it is so easy to reseal packages when you ahve the tools to do so.i bought many cds from HMV only to come home two hours from a city and realize they weren’t exactly “hot off the shelf”.infuriated me to the point of burning.never really cared for their snooty customer service clerks,either.one time i was trying out a wii when they first came out and a clerk actually came up to me and said “excuse me,can you not play with the wii mote? i just cleaned this station”.i was thinking…why have the demo on display with a sign that says “try me” then…

HMV is dying anyways

By: Bill

Bill — Sun, 19 Dec 2010 00:19:59 +0000

You are right, I remember before I bought anything on-line, having these sorts of problems and seeing discs that were re-wrapped. That is my #1 reason for not buying music from stores. To do this and then give attitude, shame on them.
I only as a rule buy from on line shops, trusted retailers from Europe and China On-line shops. I have never had to put up with this treatment ever. These shops get many orders from me and they are dependable and courteous. It’s been 7+ years now and I couldn’t be happier with the service. Thank you for your reply, it’s good to know I’m not the only one who notices these things.
Lesson learned, if the shrink wrap doesn’t look right don’t buy it an to check inside the cardboard slip cases, and to be careful to avoid these situations entirely.

By: thatgengirl

thatgengirl — Sat, 18 Dec 2010 17:43:59 +0000

I used to work at HMV. We would open cd’s to play in the store, and sometimes movies to watch at home rather than renting, then we would re-seal them at the store and put them back on the shelf. It was a while ago, but I’m sure other stores did the same thing and probably still do.