Comments on: Property Damage During Sears Appliance Delivery

By: Stephanie

Stephanie — Sat, 27 Oct 2012 13:34:29 +0000

Sears Canada’s contracted appliance delivery (B&N) damaged my fllor during delivery, too and then denied that they did so. I contacted Ellen Roseman (Toronto Star) who attempted to intervene, but Sears Canada found out the cost of repairing the damage, they suddenly “declined the claim” and declared that it must have been my floor that was faulty. I have made sure to show the damage to everyone who visits my home and also show the letters from the delivery company denying the claim — because the cause of the damage is quite obvious and the letters are transparent. Most everyone who sees the damage and the letters laughs or shakes their head and they shop elsewhere for appliances and furniture.

By: cashcounter

cashcounter — Mon, 15 Aug 2011 04:18:30 +0000

You should see what happens if you use their CARPET CLEANING DIVISION!!! ONE WORD “BEWARE”

By: Rochelle

Rochelle — Mon, 15 Aug 2011 01:56:11 +0000

If you are trying to have Sears pay for the damage and are getting no where with them, I would suggest sending your letter to Ellen Roseman, she writes for the Toronto Star and she deals with these types of problems, when the consumer has had no luck. Her email address is eroseman@thestar.ca

Good Luck!

By: dawn

dawn — Sat, 06 Aug 2011 22:03:45 +0000

Are store in the town I live in has a privet company to do deliveries sears has nothing to do with it you need to go back to the store you bought the stuff from they are the ones you should be pissed at and the person they have doing the deliveries for them .

By: LOL

LOL — Sat, 06 Aug 2011 20:04:29 +0000

I think you should email to Lise Goulet, Corporate Vice President CS, her email is: lgoulet@sears.ca

By: dawn

dawn — Tue, 02 Aug 2011 15:05:44 +0000

I have always used sears and will do so . we never have things delivered we do it that way if some thing happens it is are fault sears its self did not do the damage it was the person who delivered it go back to the store to file your complaint they are the ones you should be calling .

By: Me

Me — Tue, 02 Aug 2011 13:37:31 +0000

You didn’t mention what damage was done to your property.
Whatever it was, I hope you took lots of pictures.
Maybe you should file a claim with your insurance company and have them deal with Sears.