Comments on: Problem Getting Optimum Points at Shoppers Drug Mart

By: Amanda

Amanda — Tue, 03 Apr 2012 04:32:51 +0000

“Theresa says…
May 22, 2011 at 10:36 am
Each Shoppers is individually owned, so they probably do have their “own” rules. I would call head office though.“

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They`re franchised, it`s like saying every Tim Horton`s can use their “own“ brand of coffee. There are strict guidlines to owning a franchise. Use your head.

By: Theresa

Theresa — Sun, 22 May 2011 14:36:11 +0000

Each Shoppers is individually owned, so they probably do have their “own” rules. I would call head office though.

By: I am M

I am M — Thu, 19 May 2011 04:02:29 +0000

Karen,

Did you give your receipt number and date of the promotion to the headoffice? Call again and speak with someone else!

By: Joe

Joe — Tue, 17 May 2011 23:20:23 +0000

@Karen: I have worked at Shoppers and no manager controls the points. It is impossible for any manager to deny Optimum points - they are all done by Head Office through the registers.

If you paid for the merchandise, then any eligible points get added to your account. If you didn’t get points, then either the merchandise you bought wasn’t eligible for the points, or there are other details you are leaving out.

By: Karen

Karen — Tue, 17 May 2011 20:48:41 +0000

Whether it was or wasn’t a scam, Shopper’s will give you the runaround with these points. So I’ve learned the hard way - losing out on 50X the points on a $90.00 purchase all because the manager refused to give the points, and Shopper’s head office saying they can’t do anything either. I was also told, “Wait 6 weeks for them to show up” because they didn’t show up immediately on the receipt. 8 weeks later - bye bye Optimum points. Thanks for the bigtime BS, Shopper’s.

By: Big Bob

Big Bob — Sat, 12 Mar 2011 20:40:27 +0000

Yikes, what information did you share with them? Scam for sure.

By: Ron Simmons

Ron Simmons — Sat, 12 Mar 2011 05:36:21 +0000

That was a scam. Be careful with the information that you share.

By: Alicia

Alicia — Fri, 11 Mar 2011 22:55:41 +0000

That sucks, but did you call Shoppers to let them know you didn’t get the points? I’m sure they would be more than happy to give your the points!