Comments on: Poor SuperStore Optical Customer Service

By: Linda

Linda — Fri, 22 Feb 2013 17:16:12 +0000

I had WONDERFUL experience with “not so good English” optician at Weston Rd Superstore in Toronto. However, I was yelled at by an old English spoken fluently optician at the same location. Worst thing is she speaks English so well that I understood every word she yelled at me.

English speaking is not a problem to me, but different level of customer service is, I wish Superstore has a same standard customer service training.

By: Jennifer

Jennifer — Fri, 08 Feb 2013 11:17:22 +0000

I have never had a problem with Superstore’s optical departments in Winnipeg. Everyone has been very knowledgeable, and wasy to to talk with. I actually like their selection of frames and the price is great.
Although, I must agree with other’s on this sight. It would be WONDERFUL to have more staff that understood English better, spoke English fluently, and did not stand and speak in Tagalog in earshot of customers! There’s no call for that at all. That, I consider, rude!

By: Jeff

Jeff — Mon, 10 Dec 2012 00:01:46 +0000

We visited several locations of Super Store.We have proof: a copy of note from your corporate and the copy of your price sheet.Your corporate note says that you are supposed to sell the cheap china made lenses under the brand name of Airwear which is a premium brand of Essilor.
So we know that your company is full of lies.We have proof for this.
You guys are cheat and crooks.We have proof both the note from your corporate and the copy of your price sheet.So if you want us to believe your company then that is not going to happen.

By: Jeff

Jeff — Sun, 09 Dec 2012 23:54:02 +0000

we hav proof that you are telling lies

By: Joe

Joe — Mon, 19 Nov 2012 17:53:14 +0000

Just so everyone knows, Scott Nash did not write any of the stuff that is posted on this site. There is a person that comes on here and writes stuff under other people’s names. This person is a previous employee who is upset about being fired and is attempting to ruin this company by spreading lies. I hope the person that is displaying this maliciousness reads this.

By: Elizabeth Barbour

Elizabeth Barbour — Thu, 08 Nov 2012 02:36:36 +0000

Even their contact lenses are either expired or close to expiry.
Their frames break all the time.She tells me how people complain about their quality.Then they keep changing the brands and styles all the time so if your frames break then you can not even get it again.You have to buy the whole thing frames and lenses again.

By: Elizabeth Barbour

Elizabeth Barbour — Thu, 08 Nov 2012 02:32:37 +0000

My mother works for super store optical in Mission,British Columbia.
She told me that Super store charges for name brand lenses from customers but when they order lenses from their lab,they are totally different lenses which are very inferior lenses.
I am not sure if they are hamfull to eyes ????

By: Lisa

Lisa — Sat, 06 Oct 2012 04:09:48 +0000

Today I bought grossery at Saskatoon Superstore on 8 street.After when I came home I opened meat to make some soup.It stinks.Fruits and vegetables absolutely in bad quality.How many times I told myself not to shop there.I just want to know how to complain bisides store managers?Do we have any goverment organisation that can help customers?It should be done before somebody get sick from bad food.I can not imagine what happening inside the store-rats and mice are running there????I am very angry

By: P mclean

P mclean — Fri, 05 Oct 2012 03:39:02 +0000

Scott Nash should not be so defensive…..I am so glad for all this info.Thanks everyone.

By: marcos

marcos — Sun, 15 Jul 2012 20:39:31 +0000

After having worked at Super Store in Abbotsford, B.C. for 2 years, and having shopped there for over 6 years, I can state that I am now ashamed to declare that I ever worked there. The treatment from cashiers has gotten worse and it is not because of a language barrier but because of the lack of customer service skills.

Aarica Langilleyes says…there is many of whom are from different places but we whould welcome them in to our country and give them credit for doing such a great job trying to speak english.Thanks Aarica good for you.

Mike says…I have stopped altogether shopping at Superstore. little help, many of the people who work there are unable to communicate due to their lack of English language skills.
Shame on you mike we speak 2 3 4 5 languages we are doing the efford what are you doing , cant even understand you born tonge even with an accent .

People it is not a language barrier but IGNORANCE!

The Super Store in Abbotsford B.C. is the worst of them all. As of today, I will stop business with Super Store/Presidnet’s Choice.

By: Moe Benaim

Moe Benaim — Fri, 13 Jul 2012 17:04:55 +0000

Jenn

Our Superstore Optical has a price match guarantee, I not sure why you were quoted $900 for your glasses and I would be more than happy to discuss with you. Please feel free to contact me at moe.benaim@loblaw.ca

By: Betty anderson

Betty anderson — Sat, 07 Jul 2012 09:11:20 +0000

I went to Super Store’s optical in Delta B.C.
I could not understand what their employee was trying to say.
Apparently that was their manager named Alan.
I don’t know if he didn’t care or he didn’t understand english.
May be super store should atleast hire people who understand english so they can take of their customers needs.
I did not buy my glasses there because i don’t know what i was going to get from them.

By: Sandra knutson

Sandra knutson — Sat, 07 Jul 2012 08:41:24 +0000

I recently went to my eye doctors place in Langley,B.C.They showed me a letter that was faxed to several eye doctors offices by one of the employees of Super Store’s optical.Their employee wrote that she used to be a greeter at their Super store in Mission B.C and she was transferred to their optical department few months ago with no training.Their employee’s frustration showed that all you could expect from their optical was unprofessional service.This tells you how professional their staff is.
Super Store is selling glasses like they sell groceries.They are making the selling of glasses and contacts like fruit and vegetables.They don’t understand that these are prescription things.
Woh!!!
I would never buy my glasses or contacts from super store.
What an unprofessional way of selling glasses.

By: Jenn Anderson

Jenn Anderson — Tue, 03 Jul 2012 21:52:26 +0000

I need to tell you one more thing about this Super Store’s optical.
They always post two for one deal.Let me show you how big of a trick is that.That is such a big scam they do to befool people
What they ask you to do is buy the first pair at full price and purchase coatings with that which is another $179.Then they ask you to pay $179 on the second pair.The price of their frames is already 6to7times more than other places then their lenses are atleast three times than other places.Coating is also atleast twice the price.So if you add all this up you end up paying almost $900 to $1000 for all the stuff.You can get a decent pair of eyeglasses at other places for $200 to $300.You end up spending almost $900 at superstore and then stuck with two pairs too.

By: scott nash

scott nash — Tue, 03 Jul 2012 21:39:21 +0000

By the way!!!
We hear all different kinds of stuff from people like you.
Some tell us that they would post stuff against us on Youtube,some say they will write stuff against us on facebook,some want to put it in newspapers,some just want to tell their friends not buy glasses or contact lenses from us.Do i care! NO,I don’t sinply because you people have nothing to do other than complain.