Comments on: Poor Service at Real Canadian Superstore http://reviews.smartcanucks.ca/poor-service-at-real-canadian-superstore/ Just another WordPress weblog Mon, 27 Apr 2026 08:48:27 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: dawn http://reviews.smartcanucks.ca/poor-service-at-real-canadian-superstore/comment-page-1/#comment-37010 dawn Tue, 28 Dec 2010 20:51:49 +0000 http://reviews.smartcanucks.ca/?p=502#comment-37010 Go back to the store on another day talk to another person you will get a different answer they do that at the store I shop at . And do what I do every time stuff like this happens write customer service at Lob-laws and tell then what you think of this store and staff . and like me I no longer shop Lob-law stores unless I have to . Go back to the store on another day talk to another person you will get a different answer they do that at the store I shop at . And do what I do every time stuff like this happens write customer service at Lob-laws and tell then what you think of this store and staff . and like me I no longer shop Lob-law stores unless I have to .

]]> By: Joe http://reviews.smartcanucks.ca/poor-service-at-real-canadian-superstore/comment-page-1/#comment-36978 Joe Tue, 28 Dec 2010 18:33:18 +0000 http://reviews.smartcanucks.ca/?p=502#comment-36978 A lot of stores will stop ordering merchandise from a manufacturer if very few customers are buying the items anymore. Sometimes the decision comes from their Head Office and individual stores have no say in the decision. We used to make exceptions on hard to find items (like Revlon dandruff shampoo for a regular customer) at the Shoppers Drug Mart I used to work at, but it took a lot of work to deal with that supplier (from some strange reason, it wasn't Revlon at all, but a different company that made their dandruff shampoo) and often the supplier took forever to ship out the shampoo, leaving the customer annoyed thinking we never ordered it for her at all. By the time it arrived, the customer had found it at another store, leaving us stuck with product absolutely nobody would buy (fortunately, she changed her mind, and did come in and buy them anyways). Also, every manufacturer will have minimums on quantities they will ship to a retailer, so even though you only needed, say 6 pads, the manufacturer may refuse to sell RCSS less than 24, leaving them stuck with stock they can't sell. I don't expect the manufacturer to tell a customer that information, because they want you to blame the store, thinking there is absolutely no reason for them not to bring the items in. A lot of stores will stop ordering merchandise from a manufacturer if very few customers are buying the items anymore. Sometimes the decision comes from their Head Office and individual stores have no say in the decision. We used to make exceptions on hard to find items (like Revlon dandruff shampoo for a regular customer) at the Shoppers Drug Mart I used to work at, but it took a lot of work to deal with that supplier (from some strange reason, it wasn’t Revlon at all, but a different company that made their dandruff shampoo) and often the supplier took forever to ship out the shampoo, leaving the customer annoyed thinking we never ordered it for her at all. By the time it arrived, the customer had found it at another store, leaving us stuck with product absolutely nobody would buy (fortunately, she changed her mind, and did come in and buy them anyways).

Also, every manufacturer will have minimums on quantities they will ship to a retailer, so even though you only needed, say 6 pads, the manufacturer may refuse to sell RCSS less than 24, leaving them stuck with stock they can’t sell. I don’t expect the manufacturer to tell a customer that information, because they want you to blame the store, thinking there is absolutely no reason for them not to bring the items in.

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