Comments on: Poor Service at Canadian Tire

By: Cris

Cris — Wed, 10 Nov 2010 19:40:46 +0000

I have refused to purchase anything at Canadian Tire now for approximately 2 years.
on 2 separate occasions, in different stores, at the CUSTOMER SERVICE counter, I was given attitude by the clerk because i did not want to hand over my driver’s license so she could read my personal information and copy it on to the POS system.
the first time I was exchanging a defective $5. bulb with the original receipt in hand.

the second time i was returning a $99. light fixture purchased a few days earlier, again with the original receipt in hand.

where is my privacy when a clerk at a store is demanding to see my driver’s license? for a $5. bulb?
there is way more to the story, but that may turn into a novel.

The worst part - I contacted HO online hoping to at least have the opportunity to reason with someone at a higher level.

I understand now why the service is so POOR, HO doesn’t care to reply to customers.

By: David

David — Wed, 10 Nov 2010 18:17:11 +0000

You should contact Canadian Tire corporate office. I am always letting companies know how the service is, both positive and negative.

By: Hank

Hank — Tue, 09 Nov 2010 19:06:38 +0000

Canadian Tire is all about leaving the customer feeling worthless… even when it comes to charitable causes. Last spring I participated in a local walk for MS and after the walk my name was drawn as a winner of a $10 Canadian Tire gift card. Later that same day I tried using the gift card at a Canadian Tire gas bar and when I went to pay with the card I was informed that the card had not been activated. If I wanted the problem solved I had to go to the customer service department inside the store. So I did. It was confirmed that the card had not been activated, so I couldn’t use it and there was nothing they could do about it. End story…On my lucky day I only won a gift card LITERALLY!

By: J

Tue, 09 Nov 2010 18:10:59 +0000

That is ridiculous! They totally should have just sent someone from another department to help you out.

By: Zay

Zay — Tue, 09 Nov 2010 17:55:02 +0000

That is crazy. Why couldn’t a manager help you or someone from another department. These big box stores are not worth it sometimes.

By: Coley

Coley — Tue, 09 Nov 2010 17:42:23 +0000

I hate shopping at Canadian Tire. In the past year me and my bf have spent a bit of money there, buying things for the house we just bought… same location and stuff. I don’t expect to be remembered, but everytime I’m in the store, I’m followed by security. I’m 24, and I have 2 facial piercings, therefore I’m suspicious!! OH NO, PEOPLE WITH PIERCINGS DON’T HAVE JOBS, WHAT WAS I THINKING!!!???
No one ever helps me, so I’m usually ringing buzzers or trying to find someone to help me.

In the summer I waited over 2 hours for someone to get a BBQ, meanwhile theres 3 employees just standing around in the next aisle, and a security guard peepin at me from behind a stand, as if I’m going to steel a BBQ for pete’s sake. That day we spent over 400$ at canadian tire, and followed out of the store??? How nice of them.

I’ve also had HORRIBLE service in the auto center. We went to buy a few pretty pricy parts that were out of stock, so the girl ordered us some, which was nice, or so we thought. We had to pre-pay for the items, over 300$, and what do you know? she orders us the wrong parts, and won’t let us return them because they were from a warehouse. That was the last I ever spend at canadian tire.