Comments on: Poor Customer Service at Real Canadian Superstore

By: David Borris

David Borris — Tue, 07 Aug 2012 17:38:37 +0000

Rod Hill is manager that has no clue about the grocery business.

He just sits around and barks orders.

I guess all the roids he took in football is effecting he temper!!!

By: Sam Crang

Sam Crang — Sat, 28 Jul 2012 17:56:16 +0000

Rod Hill thinks hes all that cause he was a football playa. hes nothing more than an idiot that no one likes at 80 superstore bision dr

By: Val

Val — Tue, 19 Jun 2012 14:53:20 +0000

Im guessing Rod Hill is at the McPhillips store now cause just saw him there today! Friendly smile and all! If hes the manager there now good cause i didnt particularly like the one that was here when i first started shopping there! Good Luck Rod Hill!

By: Ty Marion

Ty Marion — Sat, 09 Jun 2012 18:19:14 +0000

Rod Hill is a very good manager, good communication skills and a nice guy in general. Hes a very motivational person. Employees love working for this guy!

By: Ryan Thomas

Ryan Thomas — Mon, 04 Jun 2012 17:55:02 +0000

This Rod Hill guy is in Winnipeg managing the Superstore on Bison drive now. People are working like robots. Does this guy even have any management experience??? Just because he played football does not mean he can manage a grocery store. This guy has the dumbest rules

By: Jeremy

Jeremy — Fri, 18 May 2012 16:43:35 +0000

That’s Roderick Hill of the Dallas Cowboys, he played for the Winnipeg bluebomers for 5 years. Holds a all time record for most interceptions. First Round drafted pick. He can give bad service if he wants. He’s a legend.

By: Teddy

Teddy — Tue, 08 May 2012 13:40:16 +0000

For the hip guy, t3’s don’t contain enough codeine to treat pain. U’d be better off getting straight codeine and adjusting your acetaminophen dose accordingly. T3’s also contain caffeine, which increase the analgesic activity, but can lead to rebound headaches, great for business but not so much for yourself. As for addiction, selling your soul for more pills, opiates are seldom addicting (maybe 10%~15%). They do cause dependence but weaning negates this problem.

By: Joan Doelitsch

Joan Doelitsch — Mon, 13 Feb 2012 21:54:35 +0000

Please make sure that you all get your facts straight. I have personally seen this man bully supervisors and staff. He expects his supervisors to put in 9 1/2 hours a day. As well he has yet to show common courtesy to minority staff and not make you feel inadequate by following you around as you do your job. His arrogance is something to be desired and from what I see he loves control and uses his status as an ex-football player to his advantage. He is the man that will do the dirty work for the higher ups and that is the way it is. I do not believe that Mr. G. Weston knows what is taking place in the Western side of Canada and I truly hope that he gets wind of the situation with Mr. Hill ( I use this term lightly) straightens it out.

By: RODROCKS

RODROCKS — Mon, 02 Jan 2012 05:23:06 +0000

WOW!! Some people are sure quick to judge. I have worked for Loblaws for 13 years now and some customers can not be pleased. We as management seem to get the short end of the stick when it comes to customer complaints and thinking that they are always right.The customer is important and a number focus in my eyes…but not “ALWAYS” right. That logic does not work in this society anymore. I strive on excellent customer service and show this to my staff and customers who shop at my store. I have met Rod Hill and he is one of the nicest and most customer oriented persons I have met in this company. I along with him have had negative letters written and they have been from customers who feel they were “cheated” or wanting to return items with no proof of purchase or for causing a scene because I would not give them what they wanted. Rules and policies are in place for a reason. Please people think of this next time you shop anywhere…not just at RCSS.

By: Maria

Maria — Sat, 10 Dec 2011 00:42:12 +0000

I don’t know who you are all talking about when you say bad things about Rod. I don’t even know if it is the same guy I am thinking about. But the Rod Hill I just met tonight at the SS in Wpg was extremely polite, helpful, caring and showed none of the negative comments I see on this post. I am not black, I am not young and I am not single, so he would have no reason to be nice to me when I was really upset about a Manager, Patricia at the SS on St. James who treated me with extreme disrespect to the point that my teenage son begged me to speak to a higher manager because he was embarrased for me by the way Patricia spoke to me. Now, you want to bash a manager, bash her. What a disgrace to management in the SS. Rod was so nice and helpful and I would talk to him about any concern anytime. By the way, this post was not created by Rod, so you out there who has a bone to pick, maybe you have a problem yourself.

By: Ken

Ken — Thu, 26 May 2011 23:27:41 +0000

I stumbled on this site while trying to find an avenue to direct my complaint to about the SUPERSTORE on SOUTHPORT ROAD in South West Calgary.
I have one hip replacement, and the other hip is on the way out. I am doing my best to consume as much glucosamine and Chondroitan (if I spelled them right) as I can to keep my one hip as nature gave it to me.
I take medication for pain, as I’ve been told my cartilage is all but gone in the remaining hip. Bone on bone.
Realizing that I could access meds that require prescriptions for pain, but not wanting to risk dependency issues, I am doing my level best to stay off prescription pain killers and limit myself to an over the counter analgesic…Tylenol Number one. Because I take this daily for pain, and I want to stay active as well, I purchase this medication in quantities of 200. Now here’s where the story gets interesting. I have to produce a provincial health care card as I.D. to purchase this stuff as it contains a small amount of codeine…a narcotic. The pharmacist has lectured me repeatedly about the “dangers” of using this medication and always treats me like I am a prime candidate for misuse of this substance…if that’s possible. He stresses that tylenol can cause liver damage and that it’s his job (repeatedly) to present to me the danger of taking this analgesic.
To which I reply that my Dr is aware of my condition and is ok with what I am taking for it. Along with whatever else he prescribes for me.
Eventually this store refused to sell me N0 1’s in 200’s and would only allow me to purchase 50 at a time which in my situation means a return to the store every 2 weeks.
I argued against that, and was told by the pharmacist…sorry we don’t carry 200 anymore.
I blew this by my Dr. He gave me a prescription for 200 (bear with me) even tho normally no prescription is required it’s just that they refused to sell it to me based on their assumption I was somehow abusing this medication. I returned to the store to present my prescription. Suddenly they did indeed have 200 in a single bottle…not only that but the pr*ick has the nerve to say…”You know you DON’T NEED a prescription for this you can BUY IT OVER THE COUNTER!!!” He defended his stance repeating the idea that my liver could be in danger. To which I asked him if he had ever thought of stopping people in the liquor store parking lot and explained to them alcohol was definitely bad for their liver. If that’s ALL he was worried about, surely a crusade against liquor consumption should be a prime target for him. And to add insult to injury the airhead assistant holds up another prescription medication (not the Tylenol) and asks “How many of these do you take in a day??? Like I am obligated to discuss it with her. I doubt if she even had a high school diploma.
I asked her when she she graduated from med school and when was she assigned me as a patient….pointing out that the prescription indicated to “take as required” meaning there was no set daily dosage/not required as a daily medication. Like she even knew what that meant.
Total waste of time dealing with insulting, insensitive, uninformed and undereducated idiots. To think that one has to not only endure the agony of a condition that is very painful, but in addition must argue for the right to get his prescription medication filled without harassment or verbal abuse, is just beyond belief.
I phoned the head office down east and relayed this incident(s)to them and was relieved to find out they actually cared enough to promise me an investigation and continued follow up with me.
DO NOT allow this disrespectful, abusive nonsense to go unchallenged…any of you!
I am sure S. Store has people who actually care about how their customers feel.
I was given this number to call and it’s where I managed to speak with someone who seemed genuinely interested in hearing my story. I suggest you call too, if your story warrants it. I hope I didn’t bore you…thanks for reading.
403 291 7700

By: UglyDoris

UglyDoris — Thu, 05 May 2011 23:15:31 +0000

PARAGRAPHS

By: Judi Neale

Judi Neale — Thu, 05 May 2011 18:14:56 +0000

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By: Like really

Like really — Wed, 02 Mar 2011 01:29:17 +0000

Ok really??? Forget about this Rob guy I feel sorry for the comments this guy had to deal with….the Clareview Store is still a mess and never has stocked shelves! And why? STAFF who don’t care! Let’s get that straight. If you don’t like your job than quit!! Quit pointing the finger! What a sad thing to read…geesh!!

By: Just Saying

Just Saying — Wed, 26 Jan 2011 19:30:49 +0000

@ Rob (the OP): I applaud you for standing up for yourself, and also for others who you feel were being mistreated in this store.

Just remember that the issue is THEIR problem, not YOUR problem.