By: Liz Nash

Liz Nash — Fri, 09 Dec 2011 16:53:10 +0000

I have spent two months trying to get Sears to repair or replace a Panasonic Genius that pulls too much power (up to 17 amps) over 15 amp wiring. First service tech showed up 6 weeks later and insisted it was my wiring, so I have spent more than the cost of the microwave getting the wiring inspected and checked by two different electricians, and advice from an IEEE (electrical engineer) to the effect that it is only rated to run at 12.4 amps, and so is definitely defective. But when I phone Sears, I get either arguments from “technicians” that it is supposed to draw up to 20 amps (which is not in the specs) or they book a follow up call or appointment that never happens. So I have wasted two months, and am giving up. I will replace the microwave with a different brand from a different store, chuck this one in the landfill, and never shop at Sears again.

By: LOL

LOL — Sat, 06 Aug 2011 20:06:35 +0000

I think you should email to Lise Goulet, Corporate Vice President CS, her email is: lgoulet@sears.ca
Good luck!

Comments on: Outrageous Service from Sears

By: Liz Nash

By: LOL