Comments on: Ordering from Sears Canada - Worst Experience EVER

By: Syed

Syed — Mon, 01 Nov 2010 15:50:14 +0000

Same here! Item back-ordered. Order date September 27, 2010. Nor yet received! Contacted customer service (three times now). Same answer ‘Item is back-ordered’. How long will it take them to deliver? Sears sucks!

By: zg08

zg08 — Thu, 17 Jun 2010 19:45:46 +0000

This remind me of my experience with sears delivery

I have ordered a fridge as a gift for my parents for new year’s. picked out the item in advance and fully paid for it. I was assured the item would be delivered on December 31 between 10am and 4pm, or something of that nature.

I did not tell my mom this will come in because she would get mad at me for spending money on them (whatever). I did, however, told my grandmother and my father, who was supposed to make sure the delivery men put the fridge in the kitchen.

Sears did attempt to deliver the item: at 7am (!!!!) on a Saturday morning. Because my mom was the only one awake at the time, she said she wasn’t sure what the delivery was for, but because she is not stupid and knew at the back of her mind it was probably from me, she went back to the house to call me. She has told the delivery men to hold on for a minute. By the time we have talked and she got outside the delivery truck was gone.

I called Sears right away and told them I was expecting the delivery for 10am, not 7am (!!!). The service representative assured me the truck was still on the road.

To make the long story short: the item was never received, then we had a few days of holidays and when i called Sears back they have told me they will deliver it again on January 14th. There was nothing on the 14th so i called back, and they told me because the item was turned back originally (by my mom) they assumed i do not want the item and will refund my credit card.

Basically numerous conversations later, a back ordered item (they managed to sell out of the fridge by that time), a $100 certificate and a lot of wasted time both on the phone and in person at the store the fridge has finally arrived.

No issues with the item, but 4 years later and I still wouldn’t go back to Sears.

By: Valentin Furlotte

Valentin Furlotte — Fri, 08 Jan 2010 15:17:33 +0000

Interessanter Beitrag, vielen Dank.

By: Nancy

Nancy — Fri, 30 Oct 2009 16:22:05 +0000

I am in the midst of a nightmare with Sears Orillia as well. I had ordered some dresses for my daughter to try on for her graduation. In trying to return the unused remaining dresses to the Orillia store, was told they did not have enough cash to do the refund. A total of five trips to the store over the next less-than-three weeks, and I am still holding the packages, still being told they don’t have the cash. If Sears policy is to refund in the same way original payment was made, why was cash not available? I do have a long story here, but needless to say, after phone calls and about 7 emails to Customer Service, they are adament that I waited past the 30 day return time (which I didn’t), and have all but ignored my question why the cash wasn’t available. The people in the Orillia store have more than once told Customer Service things that I did not do (ie: that I only tried to return after the 30 days was up), yet I was called a liar by National Customer Service!! I will never set foot in a Sears store, outlet or catalogue agent outlet ever again!

By: Danielle

Danielle — Thu, 02 Jul 2009 21:48:05 +0000

My experience was nearly that bad. I feel for you! I had ordered a comfortor for my bed and when it finally arrived, I took it home and put it through the wash. Which btw, was find according to the wash instructions on the label. Well the whole thing fell apart. When I tried to take it back, I was told several times that I couldn’t. I was also questioned as to why I washed a brand new comfortor. I really thought that shouldn’t be an issue, but I explained to them that I am allergic to dust and wash everything (clothes etc) when I get it home from the store. Then I was told that it was my fault because I should have taken it to the dry cleaners. Even though the tag said I could wash it in the washing machine. I even took it to a dry cleaners (after all this) and they told me that there was no reason I couldn’t wash it at home. Anyhow, finally I was able to return it.

By: Adam S.

Adam S. — Tue, 23 Jun 2009 17:57:53 +0000

We apologize for any unnecessary stress and inconvenience caused and we are happy that Stork Craft was able to rectify the situation. We hope you enjoy your brand new hutch.

Best Regards,

Adam S.
Stork Craft Manufacturing Inc.

By: Amy

Amy — Fri, 19 Jun 2009 15:08:50 +0000

I agree with you 100%.
I had a horrible delivery experience with them too. A sofa we wanted was to be delivered, but they called us and said it was out of stock. They had to order it, ship it to their outlet, then to the store, then finally to us. In the end, they were 3 months late, but they gave us a $10 Sears gift card.

So unorganized!! I mean why sell something, they don’t stock..

By: buttercup

buttercup — Thu, 18 Jun 2009 22:17:04 +0000

OMG !!!! I will never ever buy anything from them.

By: joanne

joanne — Thu, 18 Jun 2009 11:27:43 +0000

Sears used to be fantastic for sales and absolutely invaluable for customer service but over the last two years they have quite frankly, sucked on both accounts. I have e-mailed them and told them this but it just keeps getting worse. I used to spend at least 100.00 every other week on the outlet site. I haven’t had a balance on my card in over six months.

By: alex

alex — Thu, 18 Jun 2009 03:12:25 +0000

OMG! I would have pulled all my hair out by…paragraph 12!