I can understand that it’s disappointing when it happened but it didn’t destroy the wallet or make it unusable or less serviceable in any way so I don’t see it as a loss or damage that requires the wallet to be replaced.

A $50 gift certificate in store seems very fair to me.

1) If I was wearing shitty old Crocs and I stepped in gum in a store, ya I probably wouldn’t care either. If you wanna talk extreams tho, what if someone “accidentally” spat a wad of tobacco onto your brand new Manolo Blahnik’s? Would you still not care then? Yeah it wasn’t anyone’s Fault but it happened, and it happened in a store and it resulted in an upset.

2)There was an offer of a $50.00 gift certificate given. OK. thanks…but does this store even sell leather wallets? When a loss occurs… the aim is replacement “VALUE”, not cost. Again if we look at extremes what if this wallet was a an 80 year old family heirloom. The replacement cost would be nothing…but the replacement value would be through the roof!!! Always always always replacement value people. If the wallet only cost $29.99 but will cost $73.45 to replace…you give $73.45. If you detect something fishy in the matter…don’t give her anymoney at all then, go buy the wallet yourself and just give her the item actual item. come on tho, your a gigantic corporation, what’s $73.45 over the cost of losing a member of your target market. Way to alienate a person who over the years would have easily generated a profit that would far exceed $73.45.

3)Customer satisfaction has nothing to do with being fair. The goal is always to “Delight” customers (look it up, it is an actual service marketing principle). When you delight customers you get market share, you generate people willing to promote your company and they spend more money in your store. It cost $0.10 to retain a customer and $1.00 to replace a customer (again a marketing principle), by this principle Solutions (a member of big business might I add) fought over $73.45 to which mathematically it will cost them $734.50 to replace her as a customer, all over spilt milk.

To finish off. Everyone keeps saying that she is fighting over pennys and making a big deal out of nothing…turn the table tho, this company is doing the exact same thing to her. If you’re a business scrounging over $73 buck…wow…shareholders better start selling because obviously they are in some financial trouble.

1) If I was wearing shitty old Crocs and I stepped in gum in a store, ya I probably wouldn’t care either. If you wanna talk extreams tho, what if someone “accidentally” spat a wad of tobacco onto your brand new Manolo Blahnik’s? Would you still not care then? Yeah it wasn’t anyone’s Fault but it happened, and it happened in a store and it resulted in an upset.

2)There was an offer of a $50.00 gift certificate given. OK. thanks…but does this store even sell leather wallets? When a loss occurs… the aim is replacement “VALUE”, not cost. Again if we look at extremes what if this wallet was a an 80 year old family heirloom. The replacement cost would be nothing…but the replacement value would be through the roof!!! Always always always replacement value people. If the wallet only cost $29.99 but will cost $73.45 to replace…you give $73.45. If you detect something fishy in the matter…don’t give her anymoney at all then, go buy the wallet yourself and just give her the item actual item. come on tho, your a gigantic corporation, what’s $73.45 over the cost of losing a member of your target market. Way to alienate a person who over the years would have easily generated a profit that would far exceed $73.45.

3)Customer satisfaction has nothing to do with being fair. The goal is always to “Delight” customers (look it up, it is an actual service marketing principle). When you delight customers you get market share, you generate people willing to promote your company and they spend more money in your store. It cost $0.10 to retain a customer and $1.00 to replace a customer (again a marketing principle), by this principle Solutions (a member of big business might I add) fought over $73.45 to which mathematically it will cost them $734.50 to replace her as a customer, all over spilt milk.

To finish off. Everyone keeps saying that she is fighting over pennys and making a big deal out of nothing…turn the table tho, this company is doing the exact same thing to her. If you’re a business scrounging over $73 buck…wow…shareholders better start selling because obviously they are in some financial trouble.

Oh, and BTW, we are just about at par with US right now.

Do you think companies care if a person who made one purchase (and a return) come back to shop there? Not if every time they visit the store they demand $100 in free products because of something so insignificant.

They would have been going above and beyond to offer you fair market value of your now USED wallet, half or less what you paid for it.