Comments on: McDonalds Customer Service

By: mike

mike — Sun, 10 Feb 2013 01:20:24 +0000

we ordered food at your resturaunt missing toppings a burger and the fries were ice cold! i was very unpleased and you never get the orders right!

By: Thomas Liu

Thomas Liu — Sun, 28 Oct 2012 04:22:16 +0000

I have purchased 2 Bistro chicken sandwich with mushroom this afternoon and I ate it in the restaurant. I found that there was no chicken piece in my sandwich after I have finished 2/3 of the sandwich.I felt strange and I asked my wife if her Bistro Chicken Sandwich was OK with the chicken piece. She said OK,and she said that she could not see any chicken piece in my sandwich.I thought that the chicken piece was cut into mini pieces and mixed together with the mushroom.But,it was not. So, I went up to explain to the manager in charge. His explanation to me : 1) it was impossible that the kitchen staff forgot to put the chicken piece in the sandwich,although he did not want to check with kitchen staff ; 2) some chicken pieces were smaller than the others, and might be I did not find the chicken piece there.(Is it true, that McDonald’s B.C.S. has different sizes with the same price ?)He did not want to do anything or say any more thing .Finally, I said to him that I felt very bad and sorry that it seemed to me that I was lying to him , and I left that restaurant.

By: seriously?

seriously? — Thu, 15 Mar 2012 01:06:31 +0000

grow up. You’re going to McDonald, what do you expect?

By: Paz Donath

Paz Donath — Tue, 28 Feb 2012 11:20:31 +0000

Hi I recieved an email about a $100.00 gift card I was just wondering how I would receive this

Please let me know

Paz D.

By: Michi

Michi — Thu, 05 Jan 2012 17:40:47 +0000

In my opinion McDonalds hires a lot of lazy people that they shouldn’t be hiring in the first place. Im in Toronto and the 2 Mcdonalds closest to me are dirty, but not as dirty as your experience :o, the workers are rude, the prices are always different, the burgers are always dry and gross, or super greasy all over the bun.. and the service is sometimes incredibly slow..

By: Kevlar

Kevlar — Wed, 04 Jan 2012 22:39:25 +0000

I’ve called McD’s about their coupons, which we DO NOT get in the mail. We live in Ontario and I assumed that McDs arranged to have all households receive them but after contacting them, it turns out, they simply send the coupons to Canada Post and then Canada Post distributes them to communities as they see fit. Personally, leaving the decision up to CP means that they either won’t get distributed, or CP will just limit where they deliver them which means, if you want them, you’ll have to drive to your local post office to get them and you have to get there within a day or two of them doing so because otherwise they’re gone.

By: Annie

Annie — Tue, 03 Jan 2012 16:59:45 +0000

Mario, you’re absolutely right about the McDonalds in Gatineau. They are terrible. I’ve wondered too, how they get away with this. I know they would not pass a health inspection. As Krayola points out, it’s difficult to contact McDonalds Head Office since there isn’t an email provided on their website. I’ve taken to eating at home more now, because I simply do not feel that the food sold at McDonalds is safe. How can it be safe with the dirty lobby so often seen there? Not safe enough for my kids, I’ll tell you that.

By: Mario Charron

Mario Charron — Mon, 02 Jan 2012 23:46:13 +0000

As for these peoples complaining about McDonalds restaurant. I think it’s a formality with McDonalds as I’m from the Ottawa area (on the Quebec side) and it’s just uncredable how filty the sores are and apparently there inspected by Health dept. Yeah sure, they probably pay the inspecter not to stop at the restaurant. Staff prefer playing and fooling around than working. It’s the worst place to go to eat as they’ve call themself “fastfood” but it take just as long then to go to french cuisine restaurant. McDonalds “SUCKS”

By: Krysta

Krysta — Fri, 23 Dec 2011 16:52:33 +0000

there is no way i would have eaten there especially with my kids. you should have just walked out. and then wrote the strongly worded letter to head office.

it is unacceptable for it to have been so dirty.

By: 2jk19

2jk19 — Tue, 13 Dec 2011 23:38:37 +0000

Good for you for taking the time to write a letter! I totally agree that they should use email! It is eco-friendly and increases response time and reduces consumer hassle greatly. You could also call their customer service, I have done that before and they were helpful. So glad you at least got some good coupons out of that disaster! ENJOY (at a different restaurant )

By: Casey

Casey — Tue, 13 Dec 2011 23:16:47 +0000

The Pillette and Wyandotte location is right in downtown so it’s bound to be messy most of the time. And you also went there late at night so it was probably extra busy. They’ve always kept it clean and the customer service was amazing whenever I go there. But I do agree that the Tecumseh and Lauzon location’s customer service was just downright terrible! You should use your voucher somewhere else.

By: Theresa

Theresa — Tue, 13 Dec 2011 03:31:18 +0000

I agree with the above comment. If what you could see was that gross, can’t even imagine what the food prep area was like. Hopefully you were not the only one who took the time to write.

By: Stahr

Stahr — Mon, 12 Dec 2011 14:17:35 +0000

xXtiggerXx said it spot on.

By: xXtiggerXx

xXtiggerXx — Mon, 12 Dec 2011 13:24:44 +0000

I would use those free meal coupons at another location. I’ve had food poisoning from a McDonald’s that looked like this and I wasn’t smart enough to leave and eat elsewhere. If the seating area looks like that just imagine where the food is being made. Yuck. IF they won’t clean their restaurant then they don’t get your business.