Comments on: Mark’s Work Warehouse Has Lost a Customer or Two

By: glenn

glenn — Tue, 15 Jan 2013 05:03:18 +0000

I would just like to say all of you are right in this sense.Customer service i think should be 100% all the time. But let some retail people come to some of your 8 to 4 office jobs and make you stay an extra 15 minutes you would be a little rude to us meaning retail people also. I work retail and let me tell you some of you cutomers do it just because you can than you expect the company to give you something for free correct.the two ladies that got the gift card did you ejoy getting free things while this employee got writen up over your ignorence. when the store is closed be respectful of the employees wanting to go home to there families as well. Not all people that work retail are 18 to 22 yrs old so please do not generalize age. I find that older people are the rudeist. for all the retail employees remember this kill them with kindness and trust me the will leave

By: Darlene

Darlene — Sun, 03 Jun 2012 19:23:56 +0000

Here is one for you. Today is Sunday June 3, 2012 and this happened this morning at Marks in Canadian Tire in Bowmanville. At Marks today all Tshirts are 40% off. I took my T shirt to the sales desk, and the sales associate who was very sweet says today is your lucky day you get 40% off, but it did not come up as 40% off so the sales associate asks the Manager why not? The manager replies, that particular T shirt is not because it is a scrub brand. I wasn’t upset because I really didn’t think it would be on sale. However, I said well that just doesn’t seem fair, but in a nice way. The manager actually says to me one thing you learn as an adult is that life just isn’t fair. What kind of comment is that? I didn’t know what to say she caught me off guard, but now I am ticked. I am much older than she. Come on people we are talking about a T shirt. Life isn’t fair, so that justifys them ripping us off. Had she given me the 40% off I would have purchased two. These clothes are over 100% mark up. Lori Holly is her name and I won’t be shopping at Marks again. The other thing is that they give me a $10.00 off a $50.00 purchase but it isn’t valid until after Father’s Day. They could make more money if they change their attitude by making customer service a priority.

By: Ellie

Ellie — Wed, 25 Apr 2012 01:15:04 +0000

They suck

By: u Mad?

u Mad? — Tue, 27 Dec 2011 07:36:10 +0000

Op is and idiot. Go early next time, stupid.

By: Punkie

Punkie — Tue, 15 Nov 2011 02:46:48 +0000

Who are you kidding? I find it hard to believe that any retail location sends all it’s employees home at closing time. Usually there are staff in store 15-30 minutes past closing. This person was being lazy! I’m glad MWW tried to remedy the situation.

By: Rose

Rose — Sun, 13 Nov 2011 19:41:58 +0000

I agree with Joseff and Minime personally. The store is closed when it’s closed. If you want time to come in and shop and be given customer service, you need to come in store when it’s open not moments before closing. Any business should have the right to close when they are supposed to, and employees should be allowed to go home when their day is done instead of staying overtime (unpaid) to help customers who feel they are entitled to come into a business anytime they want and demand service.

I do agree that the lady didn’t need to huff and puff at you, and could’ve said things more nicely, but I am also able to empathise with her frustration. I also know I have come into stores and been told that they were closing and couldn’t help me. I was fine with that. I figured I could come back another day. Good customer service is a two-way-street. Yes, employees need to be patient and respectful. But customers should do the same in return. I’m not a fan of the customers with the attitude that they are entitled to do whatever they want and it’s the job of the frazzled employee to put up with them no matter how rudely they treat them.

At BCCouponClipper- I am amused by your remark because, as far as I see it, you are the one with the sense of entitlement. Many people working at retail are also students. However, going to school may not be an option for everyone. I know many people who went for post-secondary education and got left with debt and a part-time job. Yes, the system sucks. Have some empathy for people. If the company itself cared about its customer service, and if the company itself cared about the people, it would ensure its employees are treated well. There used to be a time people could make a decent living without education. That is still possible, but the companies themselves are getting more and more greedy. Being tired, underpaid, and uneducated is society’s problem as well as my problem. It doesn’t matter who you are dealing with, whether its an employee at a store or someone on the street, you never know what they are going through. You don’t know what their circumstances are. Lose your sense of entitlement to waltz into store and get whatever you demand, and gain some compassion.

By: bccouponclipper

bccouponclipper — Fri, 11 Nov 2011 19:31:18 +0000

IF minimun wage is the excuse for getting poor service then I would suggest getting an education, to get a higher paying job.
Being tired or under educated is the employees fault NOT the business
If you are going to take out personal unhappiness on the clients of the business you have no right to be working for them.
It is like moaning to get paid extra because you have to wait in traffic to get home. Grow up and lose the self entitlement.

By: Scruffy

Scruffy — Wed, 09 Nov 2011 19:26:53 +0000

wow… minime sounds like a spoiled teenager.

i always put the customer first. i never ever kicked out customers who were in the store after hours. especially if they were making purchases and not just browsing to kill time. i would give them a friendly reminder and give them a few more minutes. sure my ride would have to wait an extra few min, but that’s my issue. as a salesperson respresenting the store, i am to ensure the customers receive proper service. good customer service is so hard to come by these days.

By: Stahr

Stahr — Wed, 02 Nov 2011 19:47:27 +0000

I don’t think she “deserved” to be treated rudely. That is just ridiculous. She could have been in and out of the store with a purchase by closing time. People who hang around 5,10,15 min after close are another story all together. But no one needs to be treated disrespectfully.

By: minime

minime — Wed, 02 Nov 2011 05:32:18 +0000

Well you deserve it for going in at 10 minutes to close and expecting to buy an entire outfit with matching accessories. People who work in stores have families to get home to as well. Next time, plan your time accordingly and go in earlier. Then maybe you won’t be ‘treated rudely.’

By: Theresa

Theresa — Tue, 01 Nov 2011 15:38:33 +0000

Sounds like they went out of their way to make this up to you. I am impressed with that.

By: yuen

yuen — Sun, 30 Oct 2011 06:19:09 +0000

we often go into mark’s to look for on sale jeans, jackets, etc
we love good sales! wohooo!
but true those girls are not friendly when we come in late or say an hour to half an hour closing time.
but its understandable though, they are tired and just like all of us they want to go home and rest after an all day attending to customers whining LOL
have worked in sales/retail and experienced it
being rude to the customer is a no-no.
and yes minimum wage sucks!

By: Stahr

Stahr — Sat, 29 Oct 2011 22:39:27 +0000

Wonderful!!! =)

By: fennyjenny

fennyjenny — Sat, 29 Oct 2011 01:00:20 +0000

The manager for the store did get in touch with us. she said the girl was written up and sent out $50 GC for each of us. I am impressed with the way HQ and the manager handled it.

By: Stahr

Stahr — Fri, 28 Oct 2011 18:12:37 +0000

I work retail as well. There was no need for the staff member to be rude to you period. The store was not yet closed and you were doing nothing wrong.

Joseff is correct in saying that most retailers do NOT pay employees after hours. I deal with the same issue. It is not just about money as there are teenagers who have rides waiting to pick them up, people who need to catch a bus,and people who have other obligations ect…

@fennyjenny please don’t let this turn you off of the company in general. You may have dealt with someone new or even someone having a bad day. No excuse for the way you were treated but not everyone is rude. I would try again and if it is the same situation, ask to speak to a manager on the spot. Perhaps HO has not made them aware of the situation.