Comments on: MARCHE - RICHTREE PROMENADE MALL‏

By: KRIS

KRIS — Tue, 04 Oct 2011 12:15:24 +0000

It’s not the matter of offering the promotion or not, it’s how you handle problem. When staff talk to me, they should look at me and tell me, not starring at the wall and pretend that I am invisible. Bad way of handling customer’s concern!!
Also, yes, when the server was stating the promotion, he was reading it from the flyer he had with him.
Anyway, I am not going back anymore, I get better customer service at Mcdonalds.

By: Gail

Gail — Thu, 29 Sep 2011 17:58:25 +0000

I had similar problems at the Promenade location in the past. I ordered an advertised pasta dish of chicken pasta with pesto sauce. Halfway through cooking it, I noticed there was no chicken in it, I asked for some, they said they don’t have any. No offer of substitution, no telling me they were out when I ordered it, server claimed they never have chicken. When it was almost cooked she asked if I wanted tomato sauce or alfredo, I asked for pesto sauce as advertised, again she said she never had this, and went to the sign to check that this was actually advertised. A vegetarian pasta was advertised on the menu at a cheaper price, but I was still charged for the chicken pesto dish even though it is not what I ended up getting.

By: MaryAnne

MaryAnne — Mon, 26 Sep 2011 06:14:57 +0000

You should have asked for a manager to have this problem solved. That being said, it sounds like typical Marche/Richtree service!

By: Joe

Joe — Fri, 23 Sep 2011 21:51:54 +0000

Marche doesn’t offer the deal you are asking about.

There is a BBQ chicken leg with 2 sides for $5.98 - http://www.richtree.ca/pdf/main_menu_Promenade.pdf - but the menu states the sides are Roasted Potato Wedges and/or Seasonal Vegetables - no drink. Perhaps the server thought (or allows) a drink to be substituted for one of the sides.

The cashiers couldn’t tell you substituted the second side for a drink instead because the take-out trays aren’t see-through, and because you didn’t go back to the server who told you that. You should have told them to check with your server, or found him yourself and brought him to the cash register to explain.

Sorry but I don’t hear how anyone was rude or unacceptable.