Comments on: Lying Employees and Bad Customer Service at Walmart Canada

By: Chase Perkin

Chase Perkin — Thu, 07 Feb 2013 23:25:54 +0000

Each store manages their own inventory….so what one store does sale-wise may not be the same at another store. The weekly flyers…a store could choose to lower the price of an item advertised in the flyer if it wants to (sometimes done on an item that is in another store’s flyer, to save time if people were price matching).

Then you have the cases of customers leaving product where it doesn’t belong (confusing the customer who picks it up thinking they are getting a bargain, finding out at the register it’s not the price on the shelf because it wasn’t the product that the shelf price is for), where customers actually will move a product to a sale spot for a similar product (knowing if only one is there, they won’t get it at the “sale” price, so let’s move a few there, then when an employee checks and sees more than one, chances are they will get it at that price, even though that particular product is not the one the display is for), where customers remove clearance stickers from one product and put it on another product in the department (happens in clothing a lot) they like better, then are ticked when of course the price is going to come up differently at the register because the sticker you placed on the product, you took off the product actually on clearance.

By: VCR to DVD Converter

VCR to DVD Converter — Sun, 23 Jan 2011 19:28:42 +0000

I’d Like To take our VCR wedding tape and transform it to a Dvd movie?

By: urouj862

urouj862 — Thu, 20 Jan 2011 22:43:05 +0000

thats so pathetic, i hate walmart customer service, but its pretty obvious , if employess are paid minimum wage and have so much to do, but still not a good excuse for what happened to you. Dont let go on this one, you DESERVE an apology from that manager, dont simply settle with a machine like e-mail apology.

By: dawn

dawn — Sun, 16 Jan 2011 19:49:10 +0000

Well thank you for that but it has worked and as of yet it has not been a problem .

By: Scarlett

Scarlett — Sun, 16 Jan 2011 07:17:43 +0000

TJ she wouldn’t have got the products for free under SCOP. The scanning code of practice is that if a product rings up for free you will get if for ten dollars off the sale price. So if the sale price is twenty dollars (75% discount added) you would have to pay 10 dollars, however if you were buying multiples of each item as this customer was then on every product after you would have to pay the full sale price of twenty dollars. Only if the sale price is under 10 dollars and you are not buying multiples would you get the product for free.
Please learn about a policy before instructing other people and leading them to false conclusions.
**also not every store has to signed up for this so before embarrassing yourself ask it they have this policy.
***last note, employees don’t get in trouble for because you choose to use this service, it was designed to improve customer relations and is implemented for this reason. Its just a headache listening to customers complain (which can make the process slower) and its a lot of paper work.

By: Scarlett

Scarlett — Sun, 16 Jan 2011 07:08:46 +0000

To Dawn, Nora,
Hi I would just like to comment that what you did was wrong. When you enter a store you are on private property, therefore it is wrong to take a picture or video within the store without explicit consent from the manager of the store. That being said the picture would not work in your favour and the manager could ask you to leave without your purchase and/or ban you from the store.

By: Wendy

Wendy — Thu, 13 Jan 2011 01:20:21 +0000

taking a photo is really good idea, it happened to me at old navy… they put regular priced baby clothes on table with discount signs made me think everything were on special.

By: virginia

virginia — Sun, 09 Jan 2011 05:39:27 +0000

I also have a problem with Walmart. I tried to purchase a blanket and was told it was 5x the price it said on the sign. I was in the store for another half hour and when I was ready to leave went and looked at the blankets and the sign still was the cheaper price. No one fixed it and I couldn`t buy one I was told at that price!.

By: cdamom

cdamom — Fri, 07 Jan 2011 06:43:44 +0000

I think that I would not have went back to walmart. No discount is worth my dignity.

By: TJ

TJ — Fri, 07 Jan 2011 05:33:13 +0000

Right down the exact time & date ..so that their in store security cameras will show the manager physically removing the sign .

She will get into lot of trouble if HO finds out that she did that .

Not only you should have got the for 75 % OFF ..you should have got them for FREE under SCOP ( Scanning Code Of Practice ) which WM follows

By: SamSam

SamSam — Thu, 06 Jan 2011 07:10:20 +0000

Yes, I have problem in same store before, and somehow I don’t like to go there anymore, I will go the Warden Superstore, or the store in Scar Town or Markville Mall, they have better service

By: Nora

Nora — Thu, 06 Jan 2011 01:49:55 +0000

Thanks dawn will do

By: dawn

dawn — Wed, 05 Jan 2011 22:23:44 +0000

It may take a few days but at one time we had to write them re manager in the electronics dept and they did get back to us .We were given a gift card for all the problems . It does pay to write and you might have to do it more than once .

By: thatgengirl

thatgengirl — Wed, 05 Jan 2011 18:53:00 +0000

While I 100% believe you about this happening Nora, I do want to make a side comment about taking pictures of signs.

Unless the sign has specific brand/model numbers on it, there isn’t much you can do to make the cashier give you that item for the discount. Think of it this way: If I see a giant yellow sign with just 75% off written on it, and I go and grab a pile of dvds, and put them under the sign and take a picture, it doesn’t mean the store is obliged to sell them to me at 75% off.

By: Just Saying

Just Saying — Wed, 05 Jan 2011 18:01:51 +0000

@Nora - yeah, I know what you mean. You should be able to trust a store that if the sign says “75% off”, then they will honour their own displays, and not have to play detective when shopping. Your situation never happened to me, but I have heard of it happening at Shoppers Drug Mart and Loblaws, so I wasn’t surprised, and always stay attentive. I know the staff do get in trouble if it turns into a SCOP, so I always follow them to the item to verify the ticket is actually there.