Comments on: Lousy Service at Trade Secrets- Square One - Eyebrow Waxing Area‏

By: karen

karen — Thu, 03 Jan 2013 01:13:58 +0000

Mentioning the race of the people involved does imply that their race has something to do with the quality of service you were expecting…which is racist because it implies that you can understand something about a person based soley on their race.

By: Bably

Bably — Sat, 10 Nov 2012 02:31:04 +0000

I had a bad experience with hair stylist at square one trade secret store. On Nov 4 2012 Lynn Pham she told me she is a proffesionlist hairstylist . she put hair color and gave me a very poor service .when i called her next day to discuss about the color she put on me it’s not anyways I requested.she loose her temper and hang my phone . So I beleve she is not a proffesionlist .The store customer service is very poor. I am looking for the owner of this store I want to see him .please don’t trust on Lynn pham

STAY AWAY FROM TRADE SECRET STORE SQUARE ONE SPECIALLY PLEASE.

By: Bably

Bably — Sat, 10 Nov 2012 01:41:23 +0000

I had a bad experience for my hair color with hairstylist lynn Pham .she is self-made hairstylist .she use non brand color plus she does not care about coustomer choice.when I called her to talk about the color she put on my hair it’s black .on this comment she loose her temper.so please do try to avoid the hair service from trade secret lynn Pham . She is not a specialist for anything . She is a very rude lady.

STAY AWAY FROM TRADE SECRET STORE SQUARE ONE SPECIALLY PLEASE.

By: Bably

Bably — Sat, 10 Nov 2012 01:40:53 +0000

STAY AWAY FROM TRADE SECRET STORE SQUARE ONE SPECIALLY PLEASE.

By: julia

julia — Thu, 30 Aug 2012 11:32:52 +0000

STAY AWAY FROM TRADE SECRETS SQUARE ONE.HORRIBLE HORRIBLE HORRIBLE.

By: hanna

hanna — Thu, 30 Aug 2012 11:16:10 +0000

by far the worse place and worse owner,stay a way from trade secrets sq one mississauga, BAD customer service, BAD attitude, and BAD service.

By: CJ

CJ — Tue, 17 Jul 2012 20:31:30 +0000

I agree with the writer, poor service from this store. I’m trying to return a product for a gift card (they don’t do actual refunds). I’ve been back to the store at Square one 3 times already but no one can help me. I need to see the manager whom only works after 5 apparently. Despite it stating on their website that you can return products to different stores the Erin Mills location didn’t want to help me either. If I ever get the gift card ($215) one of you whom enjoys Trade secrets is welcome to it at a discount of course, I’d gladly meet to verify the balance etc. I don’t want to shop their again!

By: RT

RT — Sat, 11 Feb 2012 18:31:47 +0000

I am currently in a customer service issue with Trade Secrets, Richmond Hill. a hair dryer I purchased with a two-year warranty is the issue. The motor makes a screeching noise and fire sparks are coming out of the unit.
I have now spoken to three people in 7 days and have had to visit the location twice now. My last visit today, Feb 11, 2012 was a disaster. The “manager” there had to contact her Area Manager even though other staff assesed the unit, and saw smoke emit from the unit with an electrical wire smell.
This situation is poor customer service. I would not be faced with this if the unit was purchased at the Bay or Sears or even Walmart! Now I have to come back to see the Area Manager so he can assess the unit.
These small franchises will do ANYTHING to not honour the warranty, even so far as dragging out the situation, possibly to have the customer be so frustrated to abandon the painful experience of having to go back again!
I plan to send a copy of this to Trade Secrets Customer Service and contact the Area Manager on Monday.

By: Annely

Annely — Mon, 05 Dec 2011 08:45:39 +0000

I don’t think the poster was trying to be racist. If I don’t know what someone’s name is, and I’m trying to describe that person to a friend, I will automatically mention the person’s race: the white girl, the black man, that Asian girl, etc. Race is easy to spot and helps narrow things down. I personally think that the most racist people are those who see racism even when it’s not there.

By: anonymous

anonymous — Fri, 24 Jun 2011 20:56:32 +0000

well i had a really bad job done by some old woman who does not even look like a hair stylist. cant remember her name///i think something like goul. but i know the joti girl you’re talking about…im going to try her next time. i’ve seen her work while waiting for my eye brows.

By: Trisha

Trisha — Fri, 24 Jun 2011 02:07:21 +0000

I had an amazing service for my hair by a girl names joti there. She was really nice and very helpful and totally knows what she is doing. i had compliments on my hair at both the parties i went to and everyone loved my hair. I highly recommend anyone who wants to get a good job done to go to her. she is amazing

By: Mindy

Mindy — Tue, 07 Jun 2011 15:58:05 +0000

Trade secrets everywhere is HORRIBLE. Focus on the point of the message people, those of you claiming the writer is racist needs your head examined. You’ve missed the entire point of the message, and focused on two words “indian woman”. Correct me if I’m wrong but that sounds an awful lot like someone nit-picking and looking for problems where they don’t exist. I’m sick an tired of the extreme’s of political correctness…..if you really want to stop racism in it’s tracks then start practicing some tolerance yourselves….and stop bashing someone for a mere description of a situation. The cops use physical descriptions (black, white, tall, short, etc) to describe criminals, etc…so why can’t someone use a physical description to describe a worker in store when he/she doesn’t know the persons name.

Bottom line, stay away from Trade Secrets, I’ve had horrible experiences with several of their stores, their problems exist at the top…..I”ve shown up for appts and been told to come back an hour later, they’ve refused to honor completely legitimate coupons, horrible stylists, etc.

By: channel jewelry

channel jewelry — Mon, 09 Aug 2010 11:50:06 +0000

I saw people come and go as told by this Indian worker, they were on her imaginary list, (no actual list, she just remember customers by their faces and who knows who came first and what not).

By: Samantha W

Samantha W — Thu, 27 May 2010 12:28:39 +0000

Digi, I don’t care if it implies she’s racist or not. The fact of the matter is she IS racist. There, I said it. Why are we all sugar coating the fact that she’s not? Yes, she did receive crappy service according to her, I’m not disputing that. Think before you write woman. Frankly, we don’t care if the worker was black, asian, Indian or Jewish..

By: Angeli

Angeli — Mon, 26 Apr 2010 00:12:48 +0000

@Digi Stop hating on the 1st post, read the other ones. Atleast Radeyah didn’t call her a b*itch or call her UGLY!

It doesn’t sound racists at all, maybe that’s what your thinking! lol