Comments on: Lousy Customer Service from Newegg.ca

By: Amanda

Amanda — Tue, 18 Jan 2011 01:07:27 +0000

I had a different but related issue at tigerdirect.ca. They actually shipped me an item that wasn’t as described and I ended up not sending it back because they aren’t actually canadian and the way they described it, the return policy was so ridiculous about shipping it my own expense to a different storage company, then letting a contractor inspect it in the states, they maybe them accepting it despite not knowing what the problem was….then 30 days later issuing me a refund minus the 20 dollar shipping fee when it was their error if it arrived on time which was pushing it by the time they issued me the code to return. It really wasn’t worth the savings. I’d rather pay 10 dollars more for my electronics and be able to talk to someone in this country and not pay 25 dollars to ship crap back. I won’t shop at new egg or tiger direct after that…cause they operate with similar styles of customer service. But to each his own.

By: Joe

Joe — Mon, 17 Jan 2011 23:59:16 +0000

Most online stores use an automated system to ship out purchases, so canceling an order isn’t as easy as it sounds. Practically everything is done by machines, with no actual person able to cancel an order. Just because it wasn’t a business day doesn’t mean their systems and process take the day off as well - an etailer with huge inventories needs to keep things automated if they are going to survive.

It’s part of the deal when you shop at discount sites like newegg.ca - the low prices they sell goods at is a reflection of the lack of staffing. No staff means there was nobody available to find your item among the thousands of orders that came in that day, put it back in the system and cancel the transaction. It isn’t sleazy, it is no different than withdrawing $100 from the bank machine, realizing you made a mistake and only wanted $10, and then expecting the machine to fix your mistake and reverse the service charges.

All the work entailed with filling an order - not to mention the lost revenue as that item couldn’t be sold to another customer once you ordered it - costs the retailer money. And that is money that we are all here trying to save!

If you ever get your refund, then I think newegg demonstrated excellent service.

By: Cheryl888

Cheryl888 — Mon, 17 Jan 2011 17:18:27 +0000

I think they did a lot to help you here, regardless of what you think of their business practices.
Did they actually recieve the package? Do you have proof of this?
If so, Im not really sure how they can deny you a refund. If you have proof it was delivered, just send them a copy of this, and ask that the delivering company give you their records as well.

By: RCSS Customer

RCSS Customer — Mon, 17 Jan 2011 16:15:07 +0000

laura is probably thinking she’s funny. anyways, people are allowed to change their minds and yes that is a sleezy move.

By: Laura

Laura — Mon, 17 Jan 2011 00:41:25 +0000

Actually I prefer to look around, find the best deal, be sure I want it THEN buy it. Whenever I find something I want, I bookmark it and wait a day or two while I shop around, read reviews and make a final decision. I’ve been shopping online for five years and never had to return anything, exchange anything or came to regret what I’ve gotten.

Pretty simple.

By: Ron Simmons

Ron Simmons — Sun, 16 Jan 2011 19:35:54 +0000

Why would you purchase an item if you didn’t want it?

By: thatgengirl

thatgengirl — Sun, 16 Jan 2011 17:53:53 +0000

That’s a pretty rude response Laura. You’ve never changed your mind or realized an error, or found a better deal elsewhere?

By: Laura

Laura — Sun, 16 Jan 2011 03:19:26 +0000

Or maybe you could just be sure you wanted something before you buy it and save everyone the trouble?