Comments on: Lousy Customer Service at Shoppers Drug Mart

By: Annoyed customer

Annoyed customer — Wed, 17 Oct 2012 17:50:29 +0000

Id like to comment about the shoppers at kipling and dixon in toronto, i cant count the number of times i have been rudely treated at this store by pharmacy employee’s . Today they hung up on me because they couldnt bother answering my questions about the new law that allows them to renew precriptions. Easy to tell when a business dosent need your money!!!

By: annoyed anna

annoyed anna — Fri, 05 Oct 2012 22:53:14 +0000

Omg I had a problem.with e bloor and yonge location today as well!!! I bought a watch at the college location and it didn’t fit so I tried to return it at the yonge location since its more convenient for me now they said they can only exchange it and not do a refund and to go back to the place where I purchased. And this was the supervisor. How stupid.. the return policy doesn’t state that it needs to be returned at the location bought it just says return to a shoppers. Ugh horrible service, I’m never going to that shoppers again…I’m just going to avoid it

By: HF

HF — Sun, 24 Jun 2012 23:13:19 +0000

They let me pay for my items at the cosmetic counter mind you, that’s when I’m purchasing my powder foundation. Most of the cosmetic cashiers let you pay for items that aren’t cosmetics but they don’t HAVE to.

By: Martha

Martha — Fri, 22 Jun 2012 01:36:03 +0000

I can guarantee you the cashier who said “i don’t know” wasn’t just asked where something is, he/she was probably asked which deodorant won’t give me a rash, or why they are not carrying the same products they had 30 years ago. The cashier is there to ring your stuff through, not hold your hand while you are shooping. There’s this thing called the internet that people should use to get their info from, not expect the $9.00 an hour cashier to help you with. You want better service, go to a place that specializes in those products and they train/pay better staff to know.

By: Martha

Martha — Fri, 22 Jun 2012 01:34:16 +0000

By: Mari

Mari — Sun, 12 Feb 2012 17:26:20 +0000

I don’t go as much as I used to. Many of the name brand products they have are at Costco and I have lots of room for storage. Even if there is a cheaper price for something, who wants to be running back and forth to a store all the time for everyday items. My local Food Basics has cheaper prices on much of the same stuff. Even the Loblaws I shop at with my elderly mom has cheaper prices (and a good selection) on drug store and beauty needs. While two large Shoppers’ are near me and are well stocked stores (Fairview Mall and Warden and Huntingwood), sadly, there are lineups on Sundays and Holidays that are very long (one cashier usually). That alone will make me think twice about going in. Today I visited the new one at Sheppard and Victoria Park. The card section was so pitifully small. The cards for Valentine’s day were a mess with missing envelopes and the price of a baptism card was no less than $5.99. I went to the local dollar store instead. By the way this store just opened and it does not seem to be very busy at all. Seems to me that messy card stocks early in the morning mean that no one took any responsibility for the store when closing on Saturday night. The cashier answered another customer’s question with “I don’t know” That did speak volumes!

By: Molly

Molly — Mon, 21 Nov 2011 09:11:31 +0000

You have to understand how frustrating it is when you work in a department where you have a million things to do and someone who can easily go through the regular check outs insists on paying in your department. The cashier has no other responsibility than to cash your items through, but a floor employee has plenty of other things that need to be done. I work in a cosmetics area, not at shoppers though, and you wouldn’t believe the amount of times a cashier has told me they were bored and just standing around while I have been ringing people through and trying to finish my own work. I do realize it is our job, but it can get very very frustrating, especially if you have a manager that will yell if you don’t get all of your work done.

By: Mandy

Mandy — Sat, 12 Nov 2011 04:13:59 +0000

I am fed up with Shoppers Drug Mart. Each store has a different return policy, the products are overpriced, the service is bad and this outfit is on its way down.

By: Christina dourzi

Christina dourzi — Tue, 20 Sep 2011 23:08:09 +0000

I was also treated very rudely at the SDM on 125 the Queensway. I complained to a customer service rep who ignored me. Then I complained to an assistant manager who was even ruder, then was shown the worst customer service in history by the manager called Angelo, and asked to leave the store! No comments from all the previous SDM employees, puh-lease, we all know who you are!

By: John

John — Tue, 07 Jun 2011 16:31:32 +0000

Shoppers is also widely known for treating their employees badly…..so don’t expect them to treat their customers any better.

By: Togirl37

Togirl37 — Fri, 11 Feb 2011 20:53:50 +0000

One more problem with the service industry is that no matter how good you are or bad you get paid the same. If you are very good you will eventually find a better job out of the service industry. I have worked in this field for over 6 years now because I just want something part time and low stress. I have seen the good and the bad in the employees and the customers. Everyone deserves a little room for error, don’t judge so fast.

By: AHHC

AHHC — Tue, 01 Feb 2011 20:29:12 +0000

In my point of view, if you are working in service industry, no matter any reason, you have to provide the best customer service to customers.

By: tudorchick

tudorchick — Tue, 01 Feb 2011 03:24:30 +0000

if you only had two items im wondering why they had a problem.if you had a cartfull of groceries,then yes…they were wrong to act that way over two items…

i had a lady at walmart put her closed sign down just as i was unloading a cart at a regular checkout..i dint see the sign..she said “sorry i am closed”.i had unloaded 3 items at that point..”oh ok” i said and started to put them back in my cart..she took me anyway..but people kept lining up and throwing their items down..felt kind of sorry for the cashier..it was probably the end of her shift…

but anyway…no excuse for being rude…

and the first commenter…what is with all the grammar nazism? what do you have to contribute to the discussion?

By: Muttgirl's Mum

Muttgirl's Mum — Tue, 01 Feb 2011 02:32:07 +0000

Nope, I don’t work at Shoppers. It was my first post, so I’m flattered by the “fine art” comment.

I just feel that too many people have this “I’m a customer and every clerk, waiter, cashier has to cater to my every whim”.

I really am fed up of reading posts where the cashier is “dumb”, “stupid”, “shouldn’t be serving the public”.

I wonder how many of these posters have ever worked in customer service.

By: Theresa

Theresa — Mon, 31 Jan 2011 23:59:20 +0000

At least four of the people who have responded could work for Shoppers. They have mean-ness down to a fine art. You did not deserve the snarkiness of most of the comments.