Comments on: Joe Fresh Canada Horrid Customer Service Rep

By: Kary

Kary — Sun, 29 Jul 2012 22:45:30 +0000

I think what people don’t understand is that Joe is the clothing department in Superstore and they’re supposed to ring clothing items ONLY. So seeing that OP had to wait in line for the cashier to ring up a cart of groceries that they were not supposed to do was very frustrating. I would be frustrated too!

By: Anon

Anon — Sat, 30 Jun 2012 14:30:44 +0000

I don’t understand what is wrong with serving the customer behind the other in line if you can’t help that one at the moment. The cashier could have helped the other customer and finished with them while waiting for the other till to help the first customer. Is the cashier just supposed to stand there and twiddle their thumbs?

By: Sue

Sue — Mon, 25 Jun 2012 23:16:51 +0000

@ Joe. A quick re-read and it appears the sales clerk asked the customer behind Daddy to move forward. Lots of balls dropped in this visit. Daddy has my sympathy. The London Oakridge Superstore is, super expensive, super poorly laid out (toiletries on the far side of the store, past clothing?!), hires super unhappy and unhelpful staff, and generally does nothing to live up to the positive side of the work ’super.’

By: Joe

Joe — Mon, 25 Jun 2012 19:20:42 +0000

It sounds like there was a customer ahead of you in line.

Whether she was a friend of the cashier or not - she is still a customer, and was ahead of you. It is rude of you to want the cashier to stop serving a customer because you don’t feel like waiting, or because you feel your exchange is more important than the customers’ purchase.

Many stores will allow only certain employees/registers to process exchanges or refunds, which is what the second cashier tried to explain to you. There was no reason for the second cashier to make all the other customers in line wait until your exchange is processed, so she was correct in serving the other customers.

I’m not hearing any intolerance towards immigrants…though I did notice, all the people involved were female….maybe you have a problem with women who won’t do what you tell them to do when you tell them to do it?

By: Ihiccup

Ihiccup — Thu, 21 Jun 2012 18:01:37 +0000

I am sorry that you had such a bad experience.

I find that irritating also when being ignored while trying to get service.

I feel that many young workers (not sure if they were but it sounds like it) aren’t trained very well in how to provide customer service. I am in my mid thirties now but I used to work in customer service as a teenager and in my twenties. I always tried to be friendly, polite and be a good representative of the company that I worked for. I am not saying I was perfect, but I tried to do my best.
Cheers,