Comments on: I Hate Sears Canada

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By: judith

judith — Wed, 12 Dec 2012 14:30:18 +0000

After reading some of the problems others have had with their kitchen ranges purchased from Sears,it makes mine seem rather trivial. BUT.
The oven on my range has to have the temperature set by using an oven thermometer. The range indicator is about 25 degrees off. After putting anything in to cook, the temperature will fluctuate up to 50 degrees, often burning the bottom of baking.
A secondary issue is that when the oven is on, the top front of the stove becomes so hot that it can’t be touched.
I have had 3 service calls. The first technician said that there was not enough insulation, heat loss everywhere and no safety cover for the light; he suggested replacing the temperature guage, temperature guide, and someting else I can’t make out. He did come back and replace items.
The next technician basically said that the first guy was incompetent and that the oven just needed resetting, the oven was performing as it should. On his second visit he just babbled on (and on) in the same vein. He said I shouldn’t use an oven thermometer as they are tremendously unreliable.
When I complained to Sears (yet again) they said that they were very sorry, but they stood behind their technicians and that the oven was “working as it was supposed to”. SO.
Sears admits it makes and sells faulty products and that we, the consumers should just shut up. I don’t think so. For me, this is not over. Will keep you posted.

By: matt

matt — Tue, 11 Dec 2012 18:46:50 +0000

Don’t buy any maytag appliances from sears. maytag sells their warranty to sears and then you end up with a nightmare to get it repaired.

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By: Ron Bungay

Ron Bungay — Fri, 26 Oct 2012 11:43:45 +0000

hey people target is coming to canada yay yay yay the hell with sears people spread the word about your sears experience whenever you are with a group of people they might tell others of your experience and drive them to another store before they get stressed out and purchase items from this hated business called SEARS.

By: Ron Bungay

Ron Bungay — Fri, 26 Oct 2012 11:33:55 +0000

I too have noticed a change in Sears these past few years, as I always found sears one of the best retailers in Canada for great customer service….but now it must be ranked at the bottom. I had an issue with a snow blower and it was really bad only 1 1/2 years old and said after my experience with them from managers to employees especially the customer service people on their toll free number (should lack of customer service) i said never again will i purchase any appliances. Now i have come to the conclusion not to purchase anything from their store. I would rather pay more money elsewhere than give them the satisfaction of using them. I’m I proud of myself recently I bought a new fridge and washer and dryer which a few years ago would of been from sears now my adult children can see the lack of customer service in sears so they too now buy from local stores rather than sears. at last piece of mind and great service is now being taken over by local stores yay……no more stress no sears

By: Enrico Kro

Enrico Kro — Wed, 24 Oct 2012 21:24:54 +0000

Thank you everyone for all your input. I was shocked to read about Sears and their treatment of customers. This has just stopped me of many major purchases.

By: Karin

Karin — Mon, 22 Oct 2012 21:53:31 +0000

I wish I had seen this site before my son called Sears for repairs on his stove. I would have advised him not to use Sears. I have been a Sears customer for years. NO MORE!!!!!! My son is just starting out with a place of his own and the appliances came with the house. The oven part of the stove just stopped working. They called Sears for a service call and was told it would be $80. The repair man came and spent some time looking at the oven. When he was finished he said the oven was not working and would cost over $400 to repair and it would be better to to just buy a new one. He then presented my son with a $160 bill for his time. His time to look at the oven and tell my son something he already knew. THE OVEN WAS NOT WORKING. After many e-mails and phone calls to Sears Customer Service we received no help what so ever with a full explanation of the charges or a satisfactory solution to the over priced charge. I am telling everyone I know not to purchase anything from Sears anymore. In fact I just purchased a new built-in oven, microwave and trim kit and I did not go to Sears. The other company was so helpful and very reasonably priced.

By: Charles

Charles — Wed, 05 Sep 2012 23:24:07 +0000

Hey Joyce, how did you get the $800 credit !

Reason I ask as I have been waiting close to 4 months for the #359 they promised me. For those following my last few blogs here I phoned them today and was told it still has not been processed, but it will be processed ? I asked her to look back in my file the last few months where I was told this same info on 5 other occasions, she is like yeah I see that, I don’t know why nothing is done yet, but I’ll send an email and ask for it to be processed, I asked what is differnet this time, and who can I speak with to get this resolved, she said they cannot give out any numbers, names or emails ! she then said maybe the delay is due to they cannot normally go above $250 credit, so maybe because it is $359 it is over their limit.

That is hilarious ! Sears has a credit limit of $250, funny they had no problem taking my $1400 for the dryer, which they depreciated by $1040 over 2.5 years to tell me they will give me $359 for it since there are no parts available to repair it.

BUYER BEWARE with Sears………… You were warned !

By: Joyce

Joyce — Fri, 31 Aug 2012 14:38:11 +0000

Don’t even get me started here about how much SEARS SUCKS.
Just spent 4 months of haggling with probably at least 14 staff members, the last being Frank Dinatollo, Western Ontario District Sales Manager.
I managed to get an $800.00 credit toward a $3000.00 purchase for 3 months of grief and hell, which nearly ruined my credit rating.
I have been a long long time customer of Sears. NO MORE!!!! NEVER AGAIN! I have been soured beyond belief with rudeness and incompetence that is shocking, to say the least. RUN FROM SEARS!!!!