Comments on: HP Canada - Extremely BAD Customer Service - They Do NOT Honour Recalls!! Pls Read Before Considering A Purchase From HP‏

By: Christina

Christina — Sun, 13 Jan 2013 23:25:33 +0000

I had the worst customer service EVER with HP. Read about it here:

http://chrismcwilliamsphotography.wordpress.com/2013/01/13/customer-service-nightmare/

By: kerry

kerry — Sun, 13 Jan 2013 09:08:44 +0000

I bought a refurbished HP Pavillion 1033 computer from tiger direct,that was a clunker from day,The PC crashes and I get display device error message all the time.I have spent hours and hours trying to go to forums and fix it myself,but nothing works.I have phoned up HP’s call center,with no luck.The call center is in India,its a very bad phone connection,and they are hard to hear and there english is not very good and heavily accented.Instead of trying to get me a replacement or to fix my machine,all they wanted from me was to get an extended warranty.I have til feb 11/13 left on my exising warranty.I will never buy another HP product after this.

By: Scotty Meardon

Scotty Meardon — Thu, 22 Nov 2012 05:42:56 +0000

Has anybody tried the those low cost printer inks for copystar ink jet printers? I was planning on trying this place - http://www.solanoink.com?? Has anyone tried this website before?

By: Ray Willis

Ray Willis — Sat, 21 Jul 2012 01:44:48 +0000

I sent in computer HP Pavillion Elite to have audio repaired as per their tech online recommendation. Trying to find out the status of when my computer will be fixed…almost impossible as apparently the transit number got out of whack and I could not get any info. Five times I called and never got a callback and I accidentally got a case manager to assist me. Remember everybody is really polite but they dont care.To them you are just another pain in the ass. So I get my Computer back on a Friday and check it out and some parts are missing, Can I speak to a manager ,,no, but maybe in 48 hours. I get back to my case manager and I ask if someone can come out to my residence and fix it.. and she says she has no authority to do that. This computer use puts food on my table. I am a day trader and need it badly and I as yet dont have a backup. Five HP Monitors. One HP printer. My computer is a Pavillion Elite… all HP products and I get treated like this and the employees that pretend to care, dont give a damn.Let me tell you on Fridays its even worse cause all they want to do is get out of there. Well it will be another week before I get my computer back if I am lucky.Two weeks now unable to bring any money in. HP says they are award winning customer care, must be in the states only, because it doesn,t occur in Markham Ontario Canada where I sent the computer for repairs. No more HP products for me!!

By: Autherine

Autherine — Sat, 05 May 2012 21:52:41 +0000

“HP Tech Support? What a joke!!! I would NEVER buy another HP product. Waited on phone for 30 mins with no communication as the “Tech Support” analyst refused to pass me to a manager, refused to speak with me, yet was not ‘allowed’ to disconnect the call. Just sat listening to dead-air. HP Tech Support? What a joke!!! Purchased 2 laptops and a printer in 2011 and this is the service you get. This is what you can expect when you purchase an HP Product…Nice” on HP’s timeline.

By: BOND

BOND — Fri, 06 Jan 2012 23:05:45 +0000

Since 2008 when my DV9000 died I have bought 48 HP laptops.Just my way of getting back at them.I got the run around from HP customer service for more than 2 months and I gave up.
(I buy and use in when needed.Then return it within the 2-4 week return period.)

By: sell your timeshare

sell your timeshare — Fri, 11 Nov 2011 00:12:24 +0000

I’ll immediately grab your rss as I can not find your email subscription hyperlink or e-newsletter service. Do you have any? Please allow me recognise so that I may subscribe. Thanks.

By: Henry

Henry — Mon, 07 Nov 2011 02:28:02 +0000

Not matter which brand model you buy you are bond to have problems with them. I have over 24+ laptops of differnt makes and models. New and used.
All sooner or later they develope problem(s). Now, I’ve never spent over $1,200.00 for a laptop except for a Mac Pro. It still works!

By: Ken

Ken — Wed, 14 Sep 2011 19:30:41 +0000

My wife has a MacBook Pro with an nvidia video card that is acting up. Luckily, Apple is fixing the nvidia issue up to four years after purchase! I am not an Apple fan but I must admit that they stand behind their products.

http://support.apple.com/kb/ts2377

By: Chandra

Chandra — Fri, 19 Aug 2011 15:28:14 +0000

Hi Guys,

Please dont go with HP Products they messed up really badly i purchased HP Pavilion DV6 Laptop actually i bought this laptop on 2009 december i had a problem with my power adapter i asked them to replace this adapter but they couldnt replaced it and they advised to buy a new one’s i said okay and i am ready to buy it and they finally they ready to process my order and they took my shipping address and my credit card number and they are suppose to send an email of the order details. but they didn’t even send an email and i waited for 24 hours still i didnt get it and i am trying to call them on the next day to the toll free number still the call didnt go through yet. This is the major facts of HP Canada. guys i am requesting you to dont buy this products which is belongs to HP. you will facing a lot problems…

By: Bobby Falk

Bobby Falk — Wed, 18 May 2011 21:53:35 +0000

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By: apeg

apeg — Sun, 20 Mar 2011 18:38:13 +0000

My MacBook warranty has expired. What are my service options?
Apple offers two service options for an MacBook that is no longer within warranty.

If your MacBook requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will repair your MacBook for a service fee. Read more about the Battery Replacement Program.

If you own an MacBook, and it requires service for any other issue, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.

Everyone thinks Apple are the greatest, they are doing the same thing.

By: Alexandre Guertin

Alexandre Guertin — Wed, 29 Dec 2010 18:33:04 +0000

Hi,

I totally agree with you. I bought my HP latpop in February and it just stop working. I had to call 4 times customer service, spent 5 hours going through Troubleshooting before they agreed to take my computer back (and spelling out my adress to someone who barely speaks English takes forever). Then they realized that I was calling from Canada but I used the Customer Service number on the Canadian website. They then transferred me to Canada Customer Service but they “dropped” the call instead. Now, I’m on the phone line waiting on the “Canadian” line which I’ll need to get transfer again and I don’t know if I’ll ever get through so they can actually fix my computer. I’m very disappoined with HP right now and their horrible customer service.

By: harry

harry — Thu, 22 Jul 2010 17:35:32 +0000

I LOVE HP YOU GUYS ARE LOSERS

By: Jay Getty

Jay Getty — Tue, 20 Jul 2010 01:03:56 +0000

My DV 9000 nvidia went black. I bought a HP G60 ($499 best buy), Nov 2009 just days before 7 with free upgrade to 7; they sent the upgrade but it failed at 99% after hours…I am simple and vista is OK…Now the video card is failing, the movies jump all around; I am under warranty but I guess I am in for the run around.

I remember several years ago my HP desktop needed help…customer service was Larry, Curley, then Mo; My kid needs a laptop and I was going to get a new HP 13.3…I changed my mind…Now I have to start with HP and my G60 …If they fix it quick with no BS I may get their 13.3 but only with 4 year warranty…and only if they fix this.
I am kinda mad about my black screen 9000…$1,250