Comments on: Horrible Experience at Canadian Tire

By: 1000 backlinks

1000 backlinks — Tue, 23 Aug 2011 05:44:55 +0000

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By: Carla

Carla — Tue, 16 Aug 2011 23:01:50 +0000

We contacted customer relations (Amy and Karen) and they said that they would get back to us and it has been over a week now. The store is in Prince George B.C. so whatever you do please do not shop there cause they really don’t care about their customers!!

By: Karen

Karen — Tue, 16 Aug 2011 15:49:28 +0000

So sorry this has happened to you. Which store was it? Good luck!

By: David

David — Tue, 16 Aug 2011 12:43:51 +0000

who at CT head office did you contact?
Customer Relations Department?

By: Carla

Carla — Mon, 15 Aug 2011 22:38:05 +0000

We have put in a complaint with the BBB, CT head Office and we got a hold of CTV Vancouver and hopefully we will get a response. CTV Vancouver Lynda Steele on your side a consumer reporter has gotten a hold of us and will be doing a story on it. So for all of those unhappy CT customers out there do NOT give up and go the media route and the BBB because it is NOT right if they refuse to give you back your money and take the product too. I will NEVER shop at CT and even if I have to pay double I will support someone else! People need to start speaking up and may be they will change their policies. This is why all the American companies are buying up all the Canadian companies cause they can’t keep their Canadian consumers happy!

By: Bren

Bren — Thu, 11 Aug 2011 14:40:47 +0000

That is horrible! Have you tried going to the head of the company to complain?

By: Eric

Eric — Wed, 10 Aug 2011 04:59:28 +0000

A local guy was accused of stealing at a CT here in Fredericton with no proof or just cause. http://charlesotherpersonality.blogspot.com/2011/08/canadian-tire-security-gives-young.html

By: terr994

terr994 — Mon, 08 Aug 2011 13:54:24 +0000

WOW!! That is unbelievable!! I would go storming in and demand some answers and not leave until you talk to the manager….heck even bring the media with you!!!

By: sookebunny

sookebunny — Sun, 07 Aug 2011 20:44:17 +0000

wow change it back. You bank will fully understand.

By: TJ

TJ — Sat, 06 Aug 2011 06:05:34 +0000

WOW ! Can you do a chargeback on your credit card oe something ? ..you don’t have the product you paid for with you so why are they keeping your money ?

At the most they should have charged you a restocking fee or something say around 10 % ( not that its a great option but better than nothing ) ..& given you a refund ..you would have been out of 10 % but atleast better than the current situation .

CT’s retuen policy sucks BIG time hence I rarely buy anything from them ..if you open something they almost always give you a really hard time returning it even if its DEFECTIVE !!! …how are you going to know if its defective or not or not a good product unless you open the package & try the product out !!!

By: wow - just wow

wow - just wow — Fri, 05 Aug 2011 12:11:28 +0000

I would figth - get your story out to as many people that you can, ct did some shitty stuff to me and i will never buy anything from them.

By: mom2three

mom2three — Thu, 04 Aug 2011 19:23:51 +0000

although it’s never the best way to go about things, they’ve left you little choice and you’ve been nice until now…take the problem to your local media - community paper, news (tv especially) and if that doesn’t get a fire burning under them, not sure if anything would…i would also lodge a complaint with your local better business bureau…i’m sure you’re not the first to encounter such an issue and sadly, you won’t be the last

good luck!

By: annn

annn — Wed, 03 Aug 2011 22:05:36 +0000

omg, what bad customer service, I would definitely call head office and my money back !!!

By: .

Wed, 03 Aug 2011 21:22:32 +0000

I feel kind of bad for the store, actually.
1 - you could have researched the shed online before buying it. You could have found the instructions/reviews rather than opening the boxes.
2 - the manager will not be able to sell it for full price, why should he lose money because you (the consumer) made a purchase without fully researching it?
3 - he probably couldn’t sell it, so decided to put it up to see if it helped make the sale for you guys.
4 - the girl you asked to phone him probably didn’t have the phone number in front of her, and needed an office phone book (etc). You made the poor girl call her boss at home after he worked a full day, of course she wasn’t happy…