Comments on: Horrible Customer Service from Sears Canada

By: Roche Runo

Roche Runo — Wed, 25 May 2011 01:51:04 +0000

If the over door fell off that would that possibly it was the hinges. The repair guy may have just told you it was covered to avoid having to debate with you.

Some information about the oven door. The glass in them is only covered for thermal breakage. And this rarely happens. Oven glass has been shattered by water dropplets from the roaster lid. It was the water from the lid that broke the glass not the heat or the oven.

This is where many people who call have a misunderstanding what the warrenty covers. Retail people say everything is usually to make a sale because they are on commission. But then its impossile for them to read every warrentee for every product.

All buyers should read the warrentee before big purchases as well research it on the internent. The day of putting trust into big companies is long gone. Cusomers have to protect yourself by making sure you understand the rules of the contract.

By: Rhonda

Rhonda — Tue, 11 Jan 2011 20:04:41 +0000

I have also had problems with Sears.Bought a set of pots and pans (kenmore) and they were absolutely the worst pots and pans i have ever come across. I called them and they more or less said to bad so sad! No more Sears if i can help it.

By: Sally888

Sally888 — Tue, 11 Jan 2011 06:15:47 +0000

when a warranty is over its over. I know they like they do here would of called you several times offering you an extended warranty. I’ve always had the best luck with Sears appliances and would never give my business to the greedy small town cooks in my town

By: Just Saying

Just Saying — Mon, 10 Jan 2011 21:27:52 +0000

Sears repair isn’t the same as Sears - they contracted it out a few years ago to save money, just like they outsourced the call centers. They really don’t care because they work for lots of different companies, not just Sears, and don’t consider you a “customer”.
For that much time and money, it is worth going to an actual store and speaking to the supervisor in person - this often works. Can’t lose anything trying, right?
Good luck and let us know what happens.

By: freebie freak

freebie freak — Mon, 10 Jan 2011 20:19:50 +0000

I was about to go buy a sofa and love seat from sears this evening but I’m thinking that’s probably not a good idea, customer service is one of the most important factors to me. Thanks for sharing

By: dawn

dawn — Mon, 10 Jan 2011 16:06:56 +0000

If you bought it at the store go in and see them my store will do what ever thy have to in order to keep us as a customer . see if they can get it fully covered . I have found that for me to talk to our store in town in stead of CS is the best .

By: jona

jona — Mon, 10 Jan 2011 15:36:40 +0000

It might be frustrating to hear but two months is two months. Your wall oven was/is out of warranty, why would you expect Sears to replace it? I’m assuming you hadn’t experienced any problems with the oven during the first year? Unless its a defect of all these wall ovens and not just a faulty part on your oven. If its the later, then I don’t understand how its Sears responsibility to replace the door. Parts wear out and have to be replaced end of story.
If you don’t know if its a defect in all the ovens do a search online and if its a wide spread problem then you find out…