Comments on: Hertz Car Rental Bait & Switch

By: John Johnson

John Johnson — Mon, 28 Feb 2011 00:28:38 +0000

I just got back from Liberia and experienced the exact same thing. A quoted and reserved rate of $261 for a small SUV turned into $439. The attendant insisted that I had to pay the insurance even though I have rental car coverage through my carrier. We were also charged a $39 service charge for unknown services.

By: R M

R M — Thu, 10 Feb 2011 01:18:57 +0000

I just got burned by this exact same issue. A rate of $192 that included taxes and fees turned into $366 when I arrive in person. Then due to the shady exchange rate even though all documents were in dollars, it became $392. Utterly outrageous. I plan on contesting with my credit card company stating I only agree to pay the $192.

By: Robbiii

Robbiii — Mon, 31 Jan 2011 14:53:40 +0000

I find that the promotional rates that all car rental companies, are never, ever, honoured. It’s excatly has you described, it baits the comsumer to rent from that company and you never received that rate, nor the vechile
that was advertised. The car rental companies operate is a racket…. particularly the national chains. Always beware

By: freeware keylogger

freeware keylogger — Sun, 30 Jan 2011 11:16:49 +0000

I decided to rent from Hertz as the price was cheaper than the other companies and I figured it was a large well known company.97 (that included license charge and service charge)..The reservation was for a sub-compact at a weekly rate of $105?

By: thatgengirl

thatgengirl — Thu, 27 Jan 2011 14:46:45 +0000

Sorry, that might have sounded rude. My concern is that you’re allowing an incident at a franchise to taint your view of the company as a whole. It would make more sense to say that you’re never using the Liberia Hertz again.

Also, have you done anything to allow Hertz to rectify the situation? Perhaps by contacting customer service and providing proof of the discrepencies?

By: thatgengirl

thatgengirl — Thu, 27 Jan 2011 14:42:44 +0000

… But you’re reviewing an incident that happened in Costa Rica. Individual store practices do not reflect the company as a whole. If you contact Hertz headquarters, and get the same treatment, *then* you would have a valid arguement for discontinuing service with them.