Comments on: HBC The Bay Canada: Furniture Nightmare

By: Pascale Landis

Pascale Landis — Sun, 23 Sep 2012 05:43:59 +0000

I agree with some of you, if you can’t take care of your 4 kids, why are you having them in the first place? how did people do in the old time with no dishwasher ??? you poor little spoiled rotten brat !!! get off your bum and do the dishes, you are a spoiled rotten girl and so many women are like that these days, everything has to be perfect or everything falls apart, spoiled rotten ! for crying out loud, they are only dishes, are you healthy ? do you have a job ? oh wait ! probably not ! you are home and have a nanny who does everything for you even your bed and who knows what else !!! get off your bum and start realizing that there is more to life than a stupid dishwasher, silly girl….

By: Marilyn

Marilyn — Wed, 19 Sep 2012 21:57:30 +0000

I ordered shutters for my whole house from the Bay hoping that i will get quality product at the same time good service since its such a reputed company. The shutters got delivered after 8 weeks of waiting and when it came they had messed up big time. And the blame Hunter Douglas for their mistake . Called customer service and all they have to say is we will fix it and now i will have to wait another six mths \, this is ridiculous. Would never ever purchase anything from the Bay nor will recommend it to anyone, Very bad service.

By: Patricia Loconte

Patricia Loconte — Sat, 23 Jun 2012 16:45:37 +0000

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By: Liisa

Liisa — Fri, 18 May 2012 20:35:13 +0000

We are just going through this right now. A little over a month ago we bought patio furniture through the Bay and had it delivered. Delivery went great, got it two days after we ordered it and they showed up early. When we went to put together the loveseat the drill holes weren’t done properly. One of the chairs was also dented right out of the box. We called customer service right away and they said that we would hear back in 24-48 hrs about exchanges. Several days went by and nothing happened. I called back and was told that a third party company would be calling me to come a look at the products to see if they could fix them. More than a week later I finally heard from the third party, but he was so busy he couldn’t come until the next week. When he finally came, he couldn’t do anything and said he would file a report (with pictures attached) and state an exchange was needed. He said we would here in a couple days. Five days went by and nothing. I called the Bay and they said they didn’t have the report but they would look into it. I called the third party guy and he said he had sent it but had been having trouble with the Bay lately claiming not to get reports and that he would refile and request confirmation. Two days later we heard from the Bay saying they were doing and exchange.
When I called back they said exchange was set for June 2. I said that that was not acceptable as this had been going on for a month. The woman I spoke to and I agreed to set up the exchange for today. My mother-in-law agreed to come down during the window so we could go to work. When I got home the Bay had called to about the delivery of the items on June 2nd and then told me there was no record of todays delivery, and that the item hadn’t been is stock until yesterday. I asked to speak to a manager and was told one would get back to me in 24-48 hours. I said that wasn’t acceptable and that I wanted one to call by 6pm tonight. So now I am waiting, and contemplating withholding payment of the Bill until this is solved.

By: irma

irma — Sat, 14 Apr 2012 23:11:05 +0000

i wish i had seen these comments before i gave the Bay a second chance. ordered a sofa in october and by feb 2012 i still did not have the right item so i cancelled the order. they had delivered wrong colour then tried to deliver damaged sofa so now i am waiting for them to pick up the sofa. demanded and got a credit for the charge so now its their sofa and they dont seem to want it. i sit here today waiting for them to pick up the sofa…sounds like a familiar tune. went through similar experience in 2010 so what was i thinking to purchase from them again!

By: I am about to buy a mattress.

I am about to buy a mattress. — Tue, 27 Mar 2012 05:09:54 +0000

Probably I won’t spend that 1000+ for the mattress and the total guard replacement plan now. I also want to keep away from my girl friend’s long complaint. She will blame everything on me. This helped me a lot. Thank you all for the the complaint. ^ ^

Wish everyone enjoy the sunshine.

By: Ray Silver

Ray Silver — Sun, 25 Dec 2011 02:55:47 +0000

Ray,
I feel your pain. We too have had the similar problems as you had. The fact that the Bay contracts their customer service out to India it is destroying their business. The quality of service at The Bay has gone down hill as evident by all the comments on this message board. So many horror stories! I’m sure the Bay will eventually fall and go bankrupt.

By: Ray Silver

Ray Silver — Sun, 25 Dec 2011 02:53:07 +0000

Never Buy Furniture at the Bay,
We have had alot of problems getting the furniture we bought from the Bay. The customer service centre is located in India, believe it or not. The deliver people keep showing up with the wrong items, or do not have the items we had purchased. Unfortunately, the Bay does not realize how bad this reflects on their business. If your going to buy furniture, DO NOT BUY IT AT THE BAY.

By: Chelle B

Chelle B — Sat, 03 Dec 2011 22:57:49 +0000

The Bay Delivery Service SUCKS! Their customer service is HORRIBLE!

I would NEVER EVER again buy anything from the Bay that required delivery NOR would I recommend anybody to.

We have waited at home 4 times for 6 hour time frames for them to come and pick up a couch that we are returning. Either the driver does call the correct phone number to alert us of the pick up OR the paper work is not in order OR….we just have had a host of idiotic excuses. Now that they have our money they are in NO rush to come back and pick up their defective merchandise.

The Bay needs to hire a VP of Customer Service. Went to their website today…doesn’t tell you who’s IN CHARGE of Customer Service….it’s so apparent that that is not a part of their business model.

ABSOLUTELY FRUSTRATED!!!

By: jazzy

jazzy — Mon, 31 Oct 2011 21:16:40 +0000

This is why happens when companies try to save money by having scheduling overseas and delivery by another company. What I want is one person to call to have it all done not to deal with associate, customer service and then another person on the delivery truck.

BTW- The delivery person was RUDE and actually asked me if he could walk through my house with his shoes ON. He would not wait 5 minutes for me to clarify an issue with the order.

By: neverorderwithhbc

neverorderwithhbc — Wed, 19 Oct 2011 00:04:46 +0000

I had the same complain. It’s just happen today. I expect our washer and dryer from ‘the bay’ to be deliver today between 1200-1800. So, I did not take any shift at work today and stayed at home for the whole day. I had 1 call missed while I am doing something in the kitchen and they left a message in my voicemail that they were the delivery people. Then, I called back on the last number who called because I barely hear the number he said on the VM. I called 3 times and no one answers. While calling d delivery man, d customer service called me and left a msg that they cannot deliver it today because i missed it. I was pissed off from hearing it. I called the customer service, and he just keep repeating these words “I’m sorry ma’am we understand your feeling but the delivery man called you and no answer so they called d customer service. I know it’s inconvenient for you but we can re-schedule the delivery after 48 hours.” I keep telling d man on d phone dat I called d number after few seconds and no one answers 3x. And why they will leave d place without waiting for a call back, to think i called back right after I got d message from my voice mail? And now, I have to compromise my work to wait for d next delivery? The CSR juz keep repeating above that adds to my frustrations. I told him, do you undestand what I am trying to tell you? he keep saying “yes ma’am I understand you.” But he did not get my point. He wanted to blame me that I did not answer d call dats y d delivery was missed. But he does not listen to what I’ve said that after few seconds I called back but no answer. It was totally useless talking to that CSR.
So, I spoke to the manager that your people are not thinking about your customers they just think about theirselves, they juz want to go home early without thinking about d customer. Just imagine, I am also the last delivery and its just 1357 when they called. The delivery wait was supposed to be until 1800. They do not realize that the customers were waiting the whole time at home juz to wait for that delivery, and juz for few second to wait for a call back from d customer, they ca’nt do it??! Do you think it’s reasonable??! And I told d manager I wanted to cancel d order, she keep saying that “pls ma’am, let us try our best to re-schedule your delivery on d earliest date then if we cant you can cancel your order.” I was like, so what now you wanted me to wait again for a week or so and then your lazy delivery men will juz blame it to me again?? You know what I told her, its maybe because I was really upset and the customer rep. made me more mad, I told her, I do not want the delivery men who supposed to deliver my appliance today to deliver it next time. And do not expect a call back or an answer from my phone because I will be working starting tomorrow. Do not expect me not to go to work to wait for d next delivery, because you will not pay for my hours staying at home and then your delivery men will juz cancel it. I am d only person working for 6 people and I hope you understand that. They have to knock several times harder, ring the door bell to make sure my mom will hear it. And make sure the installment was properly done when I got home at work. Because if I see another mistake that will cause inconvenience on my part again. I will not pass this anymore. And I told her, these things should not happen again, not only to me but to all your customer.

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By: Adeline

Adeline — Sat, 10 Sep 2011 00:33:27 +0000

same thing happened with us for a couch! and we phoned them 2 days ago to make sure this wouldn’t happen!
you’d think a big company like hudson bay would be more professional than this!

By: spidercatte

spidercatte — Wed, 31 Aug 2011 04:31:58 +0000

I shouldnt have really ordered in the hbc after reading this post. I ordered the living room set and dining set with the bay for like more than a month ago however they still dont have it in their warehouse. we followed with the sales rep and customer service and until now i dont have a delivery date yet. and its also difficult to cancel the orders since you will be passed from one person to another. HBC sucks!!! I will even cancel my card because of this.

By: Wendy

Wendy — Sat, 20 Aug 2011 20:22:31 +0000

We have similar experience back in 2005. We eventually cancelled most of our orders with the Bay (a dinning room set and bedroom set) and got our furniture from a mom and pop shop in Aurora. The service was superb and we got our furniture much sooner than otherwise.

I can’t believe this is still happening! I agree.. never again.