Comments on: Gift Card Refused at Glow Hair & Nails Calgary

By: Rach

Rach — Tue, 27 Nov 2012 16:50:46 +0000

I used a groupon for the upgraded silk lashes in October and they gave me the cheaper mink lashes instead. This is a scam…they are going to lose business if they keep up this kind of “screw over the customer any way you can” type of work ethic.

By: Ciel

Ciel — Fri, 26 Nov 2010 18:15:19 +0000

If the first version of the company was a corporation or limited liability company, and it goes out of business, it’s liabilities are limited to corporate assets. It is very possible for previous owners to set up a new company (limited) and buy the other company’s assets or lease and set up as a new store or business.

Check the Consumer act in your province–I recall that in Ontario, there was a blurb about gift cards and how they can be honoured during business changes or not.

By: Jenn

Jenn — Fri, 26 Nov 2010 05:13:24 +0000

A similar thing happened to me regarding tanning minutes. All of a sudden the tanning place was closed and a few weeks later it reopened with a new name. I went in to ask about my minutes and the girl told me it is a new company and my minutes are gone. However, a few weeks ago I went into a different store in the same strip and got to talking with the girl that works there, and she told me it is the same people who own the new tanning salon. . .
So they can just close down for a few weeks and change the name and take away my minutes? Not worth my time to try and get the minutes back, but unsettling that they can do that.

By: Sally888

Sally888 — Thu, 25 Nov 2010 14:27:06 +0000

Thats such bad business! Almost seems like a scam to me. What a great way to make money on giftcards. If they weren’t accepting previous gift cards then that needed to be posted clearly when you walked in and at the cash.

By: Ashley

Ashley — Thu, 25 Nov 2010 13:42:31 +0000

I agree, it does not seem fair that you are penalized because the company was taken over by a new owner. Not sure if there is anything that can be done but I checked on the Better Business Bureau website and they are listed on there (although not accredited with BBB). It does give the option to file a complaint about the company on the BBB website. You could try doing that, and see if maybe they can help you. There should be some sort of restitution given to customers who have purchased a gift card for a company that either goes bankrupt or is bought out.