Comments on: Extreme Rudeness at Tommy Hilfiger Canada

By: Mohammad Hanif

Mohammad Hanif — Sun, 15 Jul 2012 22:09:08 +0000

Tommy Hilfiger Kingston is very bad customer service. I bought 6 items but she gave me only one bag, When I requested to give me more bags she said it is their policy to give one bag each customer, but i bought 6 items for 6 persons. Behavior was also not good.

By: anny

anny — Tue, 28 Jun 2011 09:42:06 +0000

I work at Tommy Hilfiger as well and I understand what all of you are saying and it’s a shame that some of you have had a bad experience and I hope that won’t stop you from ever going again as some have mentioned. I realize this is no excuse but please try to keep in mind that we deal with a massive volume of customers each day and many of which seem to think the way they speak to us or treat us does not affect us. Just because we are in retail we are automatically looked down upon by many. This job can definitely weigh on you and sometimes gets the better of you. Keep in mind that we are paid the absolute minimum that they are legally allowed to pay us and expect us to give so much of ourselves to the job. While I strive to do this and make my team do so as well, there are going to be situations where customers don’t get the perfect service. I think I know who you may be referring to that did your return and I can assure you that it is not always the case. We are frequently mystery shopped on our customer service and returns and the Ottawa area consistently places very well within Canada. Situations where the manager is rude (not saying its an excuse) are often created by the customer. It is difficult to put on a smile when a customer is either rude, frustrated, irritated, or in your case trying to cheat the system. If you did not have the coupon at the time of purchase or the sale had not started yet, you returning your items to re-buy with the new discount is against policy and you should be grateful they made the exception and showed that to them and that likely would have changed the atmosphere rather than criticizing the service.

PS. for the one who had merchandise fall apart within days you should have brought it back to the store for a refund/exchange/store credit. there is no reason why you would not be entitled to that and that is absolutely not a common problem but as with anything there are “lemons” in every aspect of life ie, cars, technology, clothing. That does not mean that all items are faulty.

@ Janet. I have also heard about the problem with the double charging at College Square you were not the only customer it had happened to and as soon as they realized the problem they shut down the machine that had been responsible. It was a result of a debit machine that was installed just days before that and it is like they said a third party system which had problems processing Visa cards. Refunds took time because there were several therefore they had to be processed and approved by head office before the store could act. even as an employee the same thing happened to me at another location and it also took quite a while for my refund which i understand is frustrating.

By: Janet

Janet — Tue, 14 Jun 2011 19:05:30 +0000

Charged double at Ottawa College Square Hilfiger in Ottawa May 3 and May 4, they said it was a third party mistake with VISA and it still has not been corrected –check your Visa statement if you bought anything from them that day. I still have not been reimbursed. This approx. $64.00 is becoming a nightmare - I still have not been reimbursed……

By: Pancakes

Pancakes — Tue, 15 Feb 2011 01:46:39 +0000

So.. I work at a Tommy Hilfiger and heres a possible explanation for you.

The cashier/sales associate that was helping you was most likely following company policy. Customers often have a tendancy to get angry at the sales associate that they’re dealing with, but it’s often not their fault.. we follow the rules, we dont make them. I’m not sure about his attitude, but it was likely a response to your attitude. As a rule, you’re not allowed to return and re-buy items right off the bat and there are certain conditions for the price adjustments.

By: Ian

Ian — Fri, 07 Jan 2011 01:13:15 +0000

Unfortuantely I had a similar experience with and Outlet store in Vaudreuil, Quebec. the manager was runde, arrogant and almost seemed to be looking for a fight. My purchases were not even 10 days old and the winter hat began to unravel.The was my first Tommy purchase and I can tell you it is my last….

By: Cheryl888

Cheryl888 — Sun, 26 Dec 2010 05:51:34 +0000

Hahaha…I dont get minimum wage
But I’m also not too “proud” to remember what it was like to get minimum wage, and have people come in and not care at all that you are trying your best for them. They just want to be pleased! NOW!!!

By: jessica

jessica — Sat, 25 Dec 2010 23:20:49 +0000

suck it up cupcake there aint no changes for 2011

By: jessica

jessica — Sat, 25 Dec 2010 23:20:19 +0000

I love the customer service at the Sq 1 location in missisauga…

they are friendly… although i have to admit the casheir can have a better attitude but oh well.. i still like the clothes

By: lbolduc0

lbolduc0 — Tue, 21 Dec 2010 19:28:51 +0000

I live in ottawa to. The Tommy store at the trainwards sucsk compared to the college square one. They have far more sales at the college square one.

It doesnt matter how much the employee is getting paid. They were hired to act in a respectful manner to customers. After all if it wasnt for the customers there wouldnt be a store and they wouldnt have a job! All those people who work in direct contact with consumers, need to learn to suck it up and put on a smile (whether it be fake or not) and serve the customers.

By: Teresa

Teresa — Tue, 21 Dec 2010 15:30:40 +0000

Whether you get paid minimum wage or more, you should do a good job no matter what. My parents always taught me any job is worth doing right! But just some advice always get the name of the person you are speaking to on the phone and then they wouldn’t have been able to intimate you were “liars”.

By: Theresa

Theresa — Tue, 21 Dec 2010 15:12:11 +0000

Cheryl888 must work in retail. It is not our fault that they make minimum wage. They are still required to provide good customer service. I work in the non-profit sector. Perhaps, because I don’t get paid a huge wage I should not care for my clients the way they deserve. Really? REALLY???!!!

By: Cheryl888

Cheryl888 — Mon, 20 Dec 2010 23:40:57 +0000

I agree, his customer service skills could have been much better, but the fact of the matter is, that most stores do not rebate after the fact (and coupons generally state this). If this person did not take your call personally, then I dont see how it is his fault for not making an exception for you. I personally think it is you who was silly for attempting to do this at a second store, when the reality is, you should have just stuck with the store you did the shopping with, as this would have been easier for them.
Did you ever stop to think about the day this person was having? How nice were you to him?
Personally, if I got minimum wage, I would want to deal with much either! lol

By: Bill

Bill — Mon, 20 Dec 2010 22:26:05 +0000

Hey, I’m with you this one. Poor customer service at some stores is becoming the norm. I directly blame the so called supervisors and the quantity of them.

What really gets me, is when you go to a grocery store, and there is only one cashier working and three standing at customer service having a tea party. often times purposing ignoring the situation. i guess their personal life if far more important than customer service, or just doing the job they paid to do. I always look for other stores to give my business to when I find this. in this harried society every minute counts, so don’t waste our time.