Comments on: Expedia Screwed Us Over

By: Mike

Mike — Thu, 01 Mar 2012 05:25:48 +0000

Expedia is the devil.

By: mercedybear

mercedybear — Sat, 30 Jul 2011 18:13:35 +0000

I had a similar experience with Expedia a few years ago, took me 2 months of arguing with them to get a refund on a vendor that they sold me tix with who messed up. I am NEVER using Expedia again, from now on I book through WestJet Vacations

By: Gianni S.

Gianni S. — Mon, 25 Jul 2011 19:50:20 +0000

Hi Amy,

I work for Expedia.ca and would like to apologize for any type of bad customer service that you received. In the meantime if you don’t mind airing your grievance on the Expedia.ca Facebook page (www.facebook.com/expediaca) we will be able to escalate your issues.

If you do not have a facebook account you can send us a message from the customer support page located here: http://support.expedia.ca/ - remember in order for us to reach out to you, please be sure to include your email address, itinerary number and daytime contact if possible.

Thanks

By: Alexi

Alexi — Sat, 23 Jul 2011 17:28:12 +0000

Their “best price guarantee” means that they have the best price out of all the other online booking sites at the time of booking, and if another site does have a better price at the same time, they will match that price and give you an additional credit for a future purchase. It is not a “best price guarantee” EVER which to you means that it is the lowest price it’ll ever be. You are SOL if you think your complaint is going to get anywhere as you are misinterpreting their policy.