Comments on: Excellent Customer Service From London Drugs Computer Department in Ironwood+Kerrisdale‏

By: Lorinda Bagan

Lorinda Bagan — Fri, 18 Nov 2011 13:10:20 +0000

Thank you Loic. It’s a pleasure to work with you!

By: DVD Bedrucken

DVD Bedrucken — Wed, 21 Sep 2011 12:34:21 +0000

Euer Shop für exklusive Ducati Parts! Egal ob ihr eine Ducati 1098 oder die neue Multistrada 1200 fahrt, hier findet ihr vom Sportauspuff über Carbon Teile bis zum Tuning das passende Zubehör für eure Ducati. Wir führen so bekannte Hersteller wie Brembo, Sil-Moto, Quat-D und viele weitere. Ab einen Bestellwert von 100.- Euro liefern wir versandkostenfrei nach Deutschland und Österreich.

By: Michael Dorosh

Michael Dorosh — Tue, 08 Mar 2011 23:47:41 +0000

Well, after writing the above review, I took my PC back to the same London Drugs, and had a completely different experience. It really does depend on the tech. This time - March 2011 - I was left in the hands of “John”, who kept my machine for three weeks with what seemed like a failing hard drive. After promising to phone with a diagnosis after 10 business days, I finally phoned them after three weeks (I did not want to rush them, I know how busy they get, but when I walked in the girl at the counter said “oh, a PC for recycling!” which shot my stress level through the roof, and of course they have a 90 day abandonment policy, so I wasn’t going to take any chances that my PC had been ‘accidentally’ recycled) and I got a disinterest “um, yeah, we need to replace the HD, can we go ahead, should be done today.” Fine, take your time, no rush, I said.

Never got a call back for two days; I called back 3 days later, no apology for not calling back, got the explanation that it was a PCI/motherboard issue. Terrific - no data lost, they would just put the original HD back in and I’d be good to go.

I pick up the machine - again, no call from them when it was done - and instead of imaging the HD, they hunt and pecked around the HD, saved a bit of this and a bit of that, even “reinstalled” some software I had never even had originally but is factory installed on newer machines. I called back with the name of some spreadsheets I had been maintaining for 3 or 4 years. Yes, they had those on their backup, must have missed them.

Ok, I take the machine back. Most of my important data is backed up at home, though I have been lazy and it is about 2 years out of date. But I also have a lot of software installed, some of it direct to download, and I have not imaged my own HD either. When they said they would “back up” my HD, I assumed they would do that. But even if their “back up” means just copying the Program Files folders - they didn’t do that, either. When I got the machine back a second time, there were dozens of programs and hundreds of files simply gone.

Their guarantee says they are not responsible for lost data, and I can understand that stipulation in the event of a HD failure, but find it a bit harder to understand why they charged me to “back up” a HD and then simply backed up a handful of files and programs of their choosing and didn’t bother with the rest.

They exhibited an extremely casual attitude towards customer relations and diligence throughout the process. I don’t know if they were overworked or careless, but I’m personally tired of computer techs who are blase about other people’s property and especially data. Rebuilding software/passwords/downloads etc. is a time consuming and expensive chore. Yes, the onus is on me to back up properly at home. But yes, I was charged close to 50 dollars by the store for doing a backup, and in this case the HD was not even damaged - I still have the original on my machine.

By: Michael Dorosh

Michael Dorosh — Mon, 07 Feb 2011 20:00:26 +0000

I had a similar experience in Calgary. I had a hard drive failure on a desktop I bought at Future Shop. I was thoroughly disgusted with the total lack of empathy from the counter staff. I realize my obligations to back up my own data, etc. Still - losing a computer is a big deal to people. You can’t just shrug shoulders and act like it is “no big deal.” The schmucks at Future Shop were mostly ignorant children with no people skills. I paid for the 1/2 hour of diagnostic time and took my computer to LD. They weren’t able to save the hard drive, but the adults working there were professional and exhibited a modicum of concern for me. I promised then and there that they would get all my future business. When I needed a laptop computer a year later, they answered my questions with patience, treated me with dignity, and never once tried the “hard sell” on me. Conversely, I made the mistake of trying to buy a TV at Future Shop and was made to feel foolish for asking about speakers, since the sales-boy was more interested in getting back to flirting with the female customers and talking to his buddies in the stock room.

London Drugs is far superior, in my experience as well.

By: Gerry

Gerry — Sun, 14 Mar 2010 21:44:23 +0000

I always go to, LD, they are great!! Never had a bad experience.

By: LDWebguy

LDWebguy — Fri, 12 Mar 2010 22:23:24 +0000

Wow! Thank-you so much for taking the time to write this about us!

By: Karleen Busman

Karleen Busman — Sun, 07 Mar 2010 09:21:25 +0000

This is a handy write-up, really easy to understand. Thanks for taking time to publish your actual thoughts.