Comments on: Dormez-Vous Return Policy and Customer Service Sucks!!!‏

By: jeff

jeff — Tue, 22 Nov 2011 17:30:25 +0000

you can just sign the back of the check and cash it in your husbands account anyways idiot go back to your own country..

By: Steph

Steph — Sat, 28 May 2011 01:28:27 +0000

I’m sorry you’ve been treated badly by this company, I’ve bought several things from them over the years with no problem. As for the cheque, I work at a bank as a teller, if you and your husband go to the bank, both of you with proper ID, they will cash the cheque for you no problem!!

By: Brenda

Brenda — Tue, 26 Apr 2011 04:55:33 +0000

You could just take the cheque and sign it over to your husband to deposit. On the back of the cheque, write “Pay to the order of: (Husband’s Name)” and then sign underneath.

I have been signing over my cheques to my husband to deposit for years now.

By: The Baglady

The Baglady — Sat, 23 Apr 2011 06:10:31 +0000

I am sorry to hear about your situation. I sometimes think retail business forget about the idea of good customer service because they are to busy thinking that you want to rip them off. I don’t see any problem with them putting it under your husband’s name with you consent. Can’t you endorse the cheque to your husband in person at the bank? I have endorsed cheques to my mother while accompanying her to her bank. Maybe you can do that?

By: Courteneyq

Courteneyq — Thu, 21 Apr 2011 19:16:37 +0000

I completely agree with “Jona”… you need to reevaluate your idea of horrible customer service. It is not the company’s fault you do not have a Canadian bank account.. they are 100% holding up their end of the agreement and you should be happy you are getting any money back at all.

By: Joe

Joe — Tue, 19 Apr 2011 17:21:57 +0000

Some stores avoid giving back cash because dishonest staff have used that system to scam the company. This happened when I worked at Shoppers Drug Mart.

A cheque is more secure because they know exactly who is getting the money.

Any cheque-cashing place - or bank - can cash the cheque for you with valid I.D.

By: jona

jona — Tue, 19 Apr 2011 13:36:43 +0000

I’m not sure where the return policy and customer service “sucks” in this review? Dormez-Vous policy is fairly standard practise for businesses. I understand that receiving a check from them could be an inconvenience to you but you could easily endorse the check over to you husband and then have it deposited into his account.
If they were refusing to or delaying a refund of your money than thats would “suck” but no where in your complaint did you mention they wouldn’t refund you the money.

I can’t speak for Dormez-Vous but I have this policy with my business for accounting and tax purposes. It provides prove that the customer actually received a refund rather than me trying to not claim sales….

By: another cashier

another cashier — Tue, 19 Apr 2011 13:10:58 +0000

you can just go to the bank thats on the cheque and cash it as long as you have valid ID - possibly a 5$ fee but that’s not too bad