Comments on: Don’t Bother with Beyond The Rack

By: Jennifer

Jennifer — Thu, 14 Feb 2013 16:04:30 +0000

I have ordered from them many times. Delivery can be slow for some items but they tell you what to expect. If anything changes they update you. If something becomes cancelled they credit your cc and notify you. The quality on all items including clothing was vg.
No issues here in PE.

By: Rak

Rak — Thu, 14 Feb 2013 03:40:35 +0000

No problems here. Buy from them all the time.

By: Mary Ann Rosenbloom

Mary Ann Rosenbloom — Tue, 08 Jan 2013 02:01:07 +0000

I find the service to be quite good - they keep you posted on timing of delivery, etc. BUT - watch the pricing - what they claim is ‘regular’ price is often far from the truth. I ordered furniture covers which they claimed saved me $450.00 when in reality I saved only $30 over the price of the items from the US manufacturer’s web site. So, I likely would have paid more being in Can. and I did save vs. Sears’ pricing but truth in advertising is sadly lacking at BTR!

By: Vanessa

Vanessa — Tue, 18 Dec 2012 22:06:08 +0000

I’ve had nothing but great service from them, products have been exactly as described and I’ve spent a fair amount of money with them. Like anything, I’m sure there’ll be a few duds, but anything I’ve had a problem with, they’ve corrected.

By: doderdodder

doderdodder — Thu, 13 Dec 2012 22:51:18 +0000

THIS PLACE IS A 100% SCAM
I ordered two sweaters and they came very quickly but BOTH SWEATERS are not the brands I ordered.. they are cheap chinese made items.. the quality is fine.. for the price I paid.. $20 ea. (down from $90) apparently.. BUT when you think you are getting a certain brand and a different one comes in the mail.. SCREW THAT! buying 1$ chinese made shirts..

BAH! DO NOT BUY FROM THIS WEBSITE

By: KathyST

KathyST — Thu, 18 Oct 2012 19:48:38 +0000

I purchase from Beyond the Rack all the time and so do my friends and family. Their customer service is phenomenal, though you get more through email then you would by phone. None of us has ever had any issues with the quality of product and the products are the same quality as in the store - they are the same brands.

One time my sister ordered and they expected the shipment to be a little late, so they gave her a $50 credit - and the product showed up on time. Another time one of the products was sold out, so they gave her a $75 credit. We have both received credits as a thank you for shopping. I even received a $25 credit when I hadn’t visited the site for 3 months. You can also get $10 credits if you refer a friend and they purchase an item.

I did receive a blanket one time and the packaging was ripped by the time it got to me, I complained by email and received a response right away along with another credit. They also said they would ship out the same product and would ship the damaged one back at no charge to me.

Other shipments I received were packaged very well and were filled with the paper to ensure nothing is damaged.

Not sure why she has had such a bad experience. I have had nothing but awesome experiences from BTR and reccomend the site to everyone I know.

The one and only downside is that it takes about a month after purchase to recieve your product, so if you buy something as a gift, be wary of the shipping times.

If you are concerned about the quality of the item - the onous is on you to be a smart shopped and to buy reaserch your buys before you purchase.

By: poop

poop — Sat, 13 Oct 2012 20:12:01 +0000

Beyond the rack sucks

By: Twiggy

Twiggy — Wed, 10 Oct 2012 19:12:40 +0000

Beyond the Rack, sells other companies garbage, which should have gone to the Salvation Army in the first place.
DO NOT PURCHASE ANYTHING FROM THEM.

By: Seanie

Seanie — Mon, 01 Oct 2012 22:52:48 +0000

Beyond the Rack just flat out stole money from me. I had ordered an item online 8 weeks ago. It was supposed to be delivered within 6 weeks. After 8 weeks past and I had heard nothing I called them and they informed me that they wouldn’t be shipping it as it was out of stock. Bottom line is that they flat out stole hundreds of dollars from me for an 8 week period. I essentially gave them a zero interest loan for 8 weeks…Effin scammers! DO NOT BUY FROM THEM

By: Mary

Mary — Thu, 27 Sep 2012 11:59:34 +0000

I have shopped at Beyond the rack:
Service is slow. (Maybe due to the location - Toronto, ON)
Tracking is a great feature to tell you where you order is in the process.
Communication is great. They sent an email regard the product I order not being available, credit my account and called me.
No compliants here

By: kathy

kathy — Thu, 20 Sep 2012 20:30:56 +0000

This is the first time I have chirped in regarding an online shopping site. I’m compelled to do so because I’m totally mystified by the criticism of Beyond the Rack (and no, I have no affiliation with the company).

Over the past several months I have placed many orders, fully aware of the shipping timelines as disclosed by BTR. They clearly indicate that the orders are not placed with the companies they deal with until the end of the promotion. Obviously, they can’t ship to the purchaser until they receive the goods. Not all sizes are available in every case and, depending on the number of items, they can sell out quickly. All of this contributes to why they are able to offer such deep discounts.

I’ve had nothing but positive experiences with this company - not knock off goods as some claim. Any returns have been properly and efficiently credited and, last but not least, I’ve saved tons of money for great stuff. All of which leads me to wonder where, or by whom, is all this negative press generated. Sadly, satisfied customers generally don’t bother to take the time to bestow accolades. More sad is the number of people that set out to intentionally denigrate a business with, what I believe to be, more often than not, outright false representation.

By: Patricia smith

Patricia smith — Mon, 13 Aug 2012 17:05:54 +0000

I have purchased over 50 items from BTR and yes some have been made in china. As a matter of fact the items from China are excellent quality as are the items from U.S.A.,Turkey, Italy , Canada etc.
In reply to SHOK says.. I DO NOT SETTLE FOR POOR QUALITY PRODUCTS AS YOU SUGGEST. IN FACT I AM VERY PARTICULAR IN MY PURCHASES. I HAVE NEVER RECEIVED ONE POOR QUALITY ITEM FROM BTR. THE ITEMS I HAVE PURCHASED ARE ABSOLUTELY BEAUTIFUL AND I HAVE HAD MANY COMPLIMENTS. I HAVE SAVED HUNDREDS OF DOLLARS. THE CONVIENCE AND TIME SAVED IS WELL WORTH THE SHIPPING COSTS. SO TO ALL OF YOU NEGATIVE PEOPLE OUT THERE I TOTALLY DISAGREE WITH YOU.

By: zaib

zaib — Sun, 12 Aug 2012 20:39:27 +0000

Beyond the Rack is a scam. I live in Ontario and they charge tax on the shipping cost . Yes shipping cost!!! When i tried to return an item i received the wrong size, they gave me btr credit and not directly to my cc. They should be avoided because there’s no guarantee that the product will live up to what they claim.

By: Cindy

Cindy — Thu, 09 Aug 2012 22:50:38 +0000

I have ordered numerous things from BTR as has my husband. I have been RELY pleased with everything I have received. So far, everything is exactly as described and shown. I usually find it diffult to buy clothes in the stores but I haven’t had to return one thing I’ve bought.

By: Val

Val — Fri, 03 Aug 2012 18:14:59 +0000

The person who first made the complaint is likely a complainer themselves. I have had nothing but success with BTR. Yes, you do take a chance on sizing, however the sizing charts are quite accurate. I love that they provide a shipping label to return an item. You cannot expect them to pay the shipping to return an item, this is usual practice for most companies you buy from online. Also, the credits come back quickly. Then when you purchase again, the credit is added automatically, awesome!