I’ve received really excellent customer service at my local Can Tire, and I suspect you’ll find the same if you go to management. (I dealt with the manager in the auto service dept and then later, with the overall store mgr. Both managers were extremely helpful and very kind and polite.) This store is one of the very few I’ve found that offers amazing customer service, where the managers will even go out of their way to help. They really appreciate their customers and your business….I have my own story, which I won’t bore you with. But there was one story recently published in our local paper about how the local Can Tire manager went out of his way to help a customer. The customer’s car broke when he was driving into Toronto from Detroit to pick up his son from the airport. He stopped at our local Can Tire, halfway into Toronto, to get the car fixed, but it couldn’t be repaired in time and he wasn’t going to be able to pick up his son in time. So the manager of the local Can Tire took the customer, in his own car, to Toronto - it was a 3 hour drive. Truly - the management at this store is excellent. I’d approach them to sort this out. Can Tire is a franchise operation, so I think they have more of a commitment to customer service than a large corporate chain store. Some of them are even a bit like a smaller, family-owned business.

I hope that you’ll get this resolved - it shouldn’t have happened.