Comments on: Defective Item From Canadian Tire

By: Random

Random — Thu, 05 Apr 2012 01:04:57 +0000

We recently encountered the exact same situation at Canadian Tire, we purchased a Stanley batter/air compressor. It broke after the first use and we brought it back and got the same run around, finally they gave us an instore credit, because we did not want another one. They are horrible we have decided to never shop there again, EVER!!

By: Nowella

Nowella — Mon, 26 Mar 2012 21:46:21 +0000

I am a former employee at Canadian Tire and I can see this happening, I have read everyone’s complaints. Trust me not only are the customers receiving bad service and being treated poorly but so are the employees. The managers are not at all professional. If you only knew what was going on. The staff receives no orientation, and no training, no product knowledge. We were expected to sell this merchandise and answer customers questions on product we had no info about, I felt like a fool having to read the instruction booklet to my customers when I knew they could do just as well! I had an elderly customer who needed help assembling a vacuum he had purchased, I was yelled at from my manager with a fellow associate because we don’t do that, there is a fee! Bad customer service but what do you expect with awful managers and high school kids running the place! It’s definitely not the same Canadian Tire it was when my dad took me shopping there as a kid!

By: Nick

Nick — Fri, 25 Nov 2011 21:58:28 +0000

for some reason CTC stores are bad about customer service in a lot of conditions and I have found if it happens you have to complain to HQ.