Comments on: Dead Budgie Bird not replaced at PetSmart Canada

By: Elly Kroschel

Elly Kroschel — Mon, 12 Nov 2012 21:17:15 +0000

There might be some thing incorrect with your RSS. You should have someone take a look at the website.

By: Anon

Anon — Tue, 30 Oct 2012 15:46:52 +0000

If the bird died and it was pasted the 14 day marker they owe you nothing. If it only got sick and died after 14 days or longer of being in your house then YOU made it sick. Birds are extremely delicate animals and will die very quickly from any disease they get. If it takes more than 14 days? you bought a healthy bird and YOU were the reason it died.

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By: Johnny the Matt

Johnny the Matt — Wed, 25 Aug 2010 18:15:35 +0000

We got no food, no jobs… our PETS’ HEADS ARE FALLING OFF!

By: Tim

Tim — Fri, 20 Aug 2010 13:31:28 +0000

Vancouver Island says…

December 4, 2009 at 2:32 am Who buys animals from a pet store still? Aren’t there loads of animals available from shelters and rescue organizations? So many posts talking about replacing birds/animals as if it were a piece of merchandise. Wake up, whether it be a budgie or a gerbil or a dog, they are life and precious. Too often animals are destroyed at shelters for lack of space simply because some dim-wit bought it on a whim from a PETSTORE and didn’t realize it required some time and effort to care for it. ADOPT. DON’T Buy from petstores.

COMPLETELY AGREE WITH VANCOUVER ISLAND. STOP BUYING ANIMALS, START ADOPTING THEM FROM SHELTERS!!

By: Jennifer37

Jennifer37 — Thu, 19 Aug 2010 20:58:14 +0000

A moderator should remove STFU’s comment. He sounds sociopathic, and we all know what that leads to.

To the pet owner, I am sorry about your bird. We seem to be living in a society where, more and more often, speciality stores are becoming less and less specialized.

By: bob

bob — Thu, 29 Apr 2010 14:20:30 +0000

how did you kill your’s? i’ve been trying to kill my girlfriend’s budgies without making it look like i did it, any advice would be greatly appreciated.

By: Radeyah

Radeyah — Wed, 14 Apr 2010 13:36:59 +0000

Personaly, I’ve had budgies for 12 years now. They have a great life span if they are taken care of well and treated properly.

They don’t die from smells actually, the teflon crab that’s BS!

By: Anonymous

Anonymous — Mon, 12 Apr 2010 02:00:47 +0000

I work at PetSmart and when it comes to the 14-day guarantee, it’s extremely hard to get around. After 14 days, the animal isn’t even in our system anymore.

By: are you serious

are you serious — Thu, 25 Feb 2010 14:07:46 +0000

THANK YOU Jbird… you said what I was thinking. How did your neighbourgh’s bird become an “us” situation” when it came to that bird. I’m sure that 10 year old boy had something to do with the bird’s passing… so shame on you…

I personally love petsmart. I go to 3 different locations depending on what area I’m in but in every location I find that the staff are courteous, the managers are always on the floor helping the customers (I probably interact with managers packing away products more than anything) I’ve had associates go out of they’re way to find products for me that are not even sold in the store.

I worked in retail before, I know how it works… walk in with a jerk attitude and you’ll be treated like one. From the sound of the poster, I have a feeling that’s exactly what happened.

By: tim

tim — Sun, 31 Jan 2010 22:48:58 +0000

no…u obviously didn’t fight this hard enough…. my ferret died 3 months after getting it….it was born with a heart defect….and i got a new ferret for free!!!….look into more….

and budgies are like $10….don’t be so cheap

By: hi

hi — Sun, 24 Jan 2010 22:30:50 +0000

that is horrible that they would not replace the budgie:( though because the pet care is are cold hearted , other petsmarts arent bad..i work at a petsmarts in pet care and i can so i love my job and give 100% heart and soul for the animals…the people at that store who are in pet care are not doing their job what so ever… i really do think you should call or email head office and let them know

By: Janice

Janice — Fri, 22 Jan 2010 04:02:27 +0000

I too was mad at Petsmart… that is terrible about the bird … I bought a large bag of catfood at petsmart late last year… on the shelf it said it was on sale… in a hurry I didn’t notice I was charged regular price and when I did notice I dropped it… On my next visit I mentioned to the clerk and she asked if I had a petsmart card and said that unless you have one you cant get sale prices. I wasnt told this when I bought my original item… just what I need another card but cant get sale prices without one… what kind of scam is that….

By: Karen

Karen — Wed, 20 Jan 2010 05:29:42 +0000

I understand all your angry, Anon. I also had a BIG problem with PetSmart last year. We bought a parrotlet sold as a 2 months baby. He was very shy and kept hidding all the time. Because of our other birds we kept him away until he his first appointment on a avian vet, but he looked very sick and we had to rush to the vet in emergency. Turned out he was 2 YEARS old, with megabacteria and other major health problems. We came back to the store and told all that happened and they said “bring the bird back and we will give your money back”, it was still in the 14 days policy and they would refund the money I spent with the vet. Anyway, I asked what they would do with the bird and they said “give back to the breeder in Newfoundland”. We were in BC!!! There was no way the bird would stand a trip. They said their vet would check before BUT when I asked who is the vet nobody knew. They didn’t even know the licensed avian vets in the area!
We didn’t give the bird back to them and I wrote a nasty letter. We kept Speedy (the bird) in treatment with a licensed avian vet for 3 months. They refunded around 70% of that, the other 30% was their burocratic customer service that kept complaining about the way some invoices were written. Speedy died later, the infection was too much. He was such a lovely bird.
Also, check the company U.S. Global Exotics, Inc. They are one of the major suppliers of PetSmart. They were charged this month for cruelty to animals. The images are shocking. Peta has a website just to tell about PetSmart on http://www.petsmartcruelty.com/

By: Maxine

Maxine — Sun, 03 Jan 2010 15:17:47 +0000

I am surprised that the Laird store treated you that way. My fiance and I buy all our supplies for our cats there, even though PetSmart can be a little more expensive than other places. The customer service we have experienced is second to none, and we have never waited long in line, even on Saturdays before Christmas. I would try again, because that does not sound right.