Comments on: Coupon Refusal at Rexall Canada

By: gaiachaos

gaiachaos — Sat, 24 Sep 2011 03:57:38 +0000

Many customers are very ignorant and cheap. You cannot use a coupon with an item that is on sale. In other words, you cannot combine offers. The vendor will void the receipt (which the store sent) and the store will not be able to receive the money back. That is why many retail stores have that policy set in stone in the first place.

Some cashiers won’t know this because they are most likely newbies. Some of you just lack common sense.

By: mia

mia — Fri, 11 Mar 2011 21:10:57 +0000

Today I went to Rexal and wanted to use my coupons but the assistant manager told me that he cannot do it because my coupon is $1 and he would take one for 0.50 because his store is in a business of making money not giving it away. I was so upset, I left all the merchandise there.
They are so rude at Rexal.

By: rachel

rachel — Sun, 28 Nov 2010 14:20:48 +0000

What a shame. I used those coupons at Rexall when Old Spice was on for $1.44. I expected the cashier to give me a hard time, but he didn’t. He actually put the coupons in as $3.00 off. I wasn’t expecting that. Sorry for your bad experience…I noticed that at Rexall they manually type in the value of the coupon….I don’t see what the big deal is.

By: Daver

Daver — Wed, 24 Nov 2010 01:15:17 +0000

This is the best thing I have ever heard. I wish I could get paid to use coupons. Why couldnt the store just call it a scratch. The manager couldnt just give her the deoderant and then balance the books later. This seems like it was to hard of a nut to crack for the team at rexall!

By: Joe

Joe — Wed, 24 Nov 2010 00:12:58 +0000

Stores do have the right to refuse/deny coupons at their discretion, and they legally can place conditions (ie no stacking, cannot be more than the price of the item, one per person) as well.
Also, Secret legally cannot do anything or force Rexall to accept a coupon……it is against the law for a manufacturer to force a retailer to accept any coupon, or to punish one for refusing to accept them either.

I just wish chain stores (including franchises) would be consistent in their policy. It’s the “really? my store accepted it, no problem” that causes so much confusion and frustration to consumers.

By: Rexall wins this one

Rexall wins this one — Tue, 23 Nov 2010 04:50:32 +0000

Technically the store is right. All coupon redemptions are at their discretion. Coupons cannot exceed the price of the product, and you can’t just adjust the value. Do you change the value of your paper currency? Didn’t think so. You should have taken up her suggestion on finding Secret that wasn’t on sale so that the coupon value wouldn’t exceed the prices

By: rick

rick — Sun, 21 Nov 2010 05:53:01 +0000

Whose policy? And if its Rexalls policy….THEY ARE WRONG.

By: Philana

Philana — Sat, 20 Nov 2010 17:43:57 +0000

I redeemed my coupons at Rexall when the same Secret deodorant sale was on. I bought 5 deodorants and used 2 coupons - the buy 2 products get $5 off, and buy 3 products get $9 off. They did not give me any problmes at all. Sorry about your luck, I’m sure a different cashier would have rung your purchase through.

By: skambine

skambine — Wed, 17 Nov 2010 23:27:04 +0000

No, the store was correct. Read the policy

By: rick

rick — Wed, 17 Nov 2010 22:38:15 +0000

The store was incorrect.Not her.

By: PennySaved

PennySaved — Wed, 17 Nov 2010 20:19:36 +0000

I ran into the same problem at Rexall trying to use the Buy 2 Save $3 coupons for the Old Spice - Upper Gage & Rymal in Hamilton. However, I was told that the Assistant Manager wouldn’t know how to do the paperwork. I mentioned to the cashier to ring the coupon in as 2.88 and the store would still get the same $3, but to no avail, as the cash+coupons at the end of the day would be over.

I suppose it’s not good for a company to be over at the end of the day either?

By: pluckychick

pluckychick — Wed, 17 Nov 2010 00:34:48 +0000

Store was correct, sorry

By: Kendra

Kendra — Tue, 16 Nov 2010 18:43:10 +0000

That is terrible that she gave you such a hard time. I had no problem redeeming my coupons.