Comments on: Canadian Tire-Where Is The Customer Service In The Auto Department??‏

By: exworker

exworker — Mon, 29 Mar 2010 01:23:37 +0000

i used to work there, i know the horribleness of canadian tire. they need better training, better communications. such a big store but with not many workers, they should hire more. i dont get why people still go there and buy stuff!
oh btw, if youre dealing with car parts, never ask anyone else except the parts department people because other department people have no knowledge about car parts. just like if youre working at the cashier, you wont know how to fix a car.

By: teacher

teacher — Sun, 28 Mar 2010 21:27:56 +0000

you know what’s an “imbarresment”? not being able to spell embarrassment!

By: minitrukinmom

minitrukinmom — Wed, 24 Mar 2010 05:32:57 +0000

Needed upper & lower rad hoses for my car. Not in stock, told if ordered they arrive tomorrow and store will call, had to prepay as they called it a special order. Went in next day found hoses came in the day I ordered store hadn’t called. Took paperwork & parts, headed for my car. Noticed the bill said (lets round the numbers)$40, I prepaid $60. Went to Customer Service,girl #1 didnt know how to handle situation called Parts guy, he didnt know how to handle situation called Manager. Manager said I shouldn’t of been given $40 invoice as that was their cost and the mark up of $20 profit made my cost $60 - that’s the way it is. Yes I could of asked for a total refund paying a restocking fee of $15, run around looking for the hoses to still pay $50. Gas is presently 1.06 per litre. I’ll go to this guy’s supervisor and the Better Business Bureau - and in future shop elsewhere.

By: hondamanic

hondamanic — Mon, 08 Mar 2010 21:55:30 +0000

and they never have anything in stock when there is a sale!!!! I hate Crappy Tire!! It’s an imbarresment to a canadian company.