Comments on: Canadian Tire Banned Me From Store‏

By: carol hall

carol hall — Sun, 11 Sep 2011 16:01:42 +0000

I did immediately write a lengthy letter of apology. There was NO violence involved. 90% of my experience at Canadian Tire was laughing with the front representatives. Canadian Tire no longer contributes to Billy Graham and I take responsibility for that. Yes, I have had emotional problems. It is humiliating to know that David P. knows everything I do wherever I am including church. You do not know the full story David and God will judge you in the same measure you have judged me. You are not perfect either and I no longer go to church. There is no mercy in this world. No forgiveness to help and allow people to change. The customer is never right - I just wanted to return a completely unused, unopened birthday present I had given someone, which they couldn’t use. Enjoy your power trip Elle - you have mouth on you which will get you into trouble as well sooner or later. I do thank the people on this cite who had at least showed some compassion. Things are not always as they appear. I guess you too have brought hundreds of people to the Lord, Dave. You are a saint.

By: E Lamont

E Lamont — Fri, 29 Apr 2011 05:23:31 +0000

Dear Jim Henricks,

I can only assume you did not finish lawschool.

A business has every right to ban a troublemaker, just as you don’t have to offer a vodka tonic to everyone who breaks down your front door.

Born in Toronto…live in sunny San Clemente. That’s probably why I’m smiling.

By: Elles

Elles — Wed, 03 Nov 2010 16:31:15 +0000

The sad truth is there are some people who will stoop to incredible lows of behaviour in order to get their own way. These “customers” are usually verbally abusive, belittling, disruptive and threatening bullies. Thankfully they are not the norm.

When a person is banned from a store, it is usually after a pattern of abusive behaviour not a one time thing. Everyone in the store knows this person and has found him or her extremely difficult to deal with. This type of customer usually can not be reasoned with, is unable to take no as an anwser and will waste hours and hours of valuable time in complaint resolution.

There is no profit in this type of customer because their needs and expectations are often extreme and very difficult to meet and are so labour intensive, it takes away from the ability to serve other customers.

The customer service rep does not set corporate policy but merely delivers the message. If you have a problem with a policy don’t take it out on the rep. Customer service reps are human beings who deserve to be treated with the same courtesy, respect and dignity you expect for yourself. If you are calm and reasonable, a rep will try to help to the extent he or she can. If you don’t like the answer, don’t get mad at the rep. Move up the decision making ladder to management or corporate. This where they make the big bucks to deal with your needs and to make policy decisions.

By: B.Mcphee

B.Mcphee — Wed, 03 Nov 2010 03:50:15 +0000

and dave im intrigued..were you really there or are you just trollin?

By: B.Mcphee

B.Mcphee — Wed, 03 Nov 2010 03:49:22 +0000

bringing a pastor? lawyers? seriously..grow up and don’t be rude more often,those cashiers that have to deal with this “customer is always right”stuff are real people too,you know…thye are NOT payed to put up with it..shop somewhere else and hopefully maybe down the line you can return and hopefully learn to treat people better..its not their job to deal with your life problems..sorry..sad but true

By: EVE

EVE — Tue, 02 Nov 2010 14:48:06 +0000

How about we quit passing judgement. Until you walk a mile in anothers shoes, you don’t truly know what is happening. To the OP, profusely apologizing is in order, as you stated yourself, you were rude. Owning up to what you did and acknowledging and recognizing your behaviour (and perhaps a pattern of these behaviours)is the first step to not doing this again. We all make mistakes, we all have bad days, we all feel that we need to be heard. Good luck…

By: Fifi Trixibelle

Fifi Trixibelle — Thu, 28 Oct 2010 02:39:03 +0000

Dave, tell us more.

For a banning, I’m thinking violence was involved.

By: Lola

Lola — Mon, 25 Oct 2010 06:54:26 +0000

If the poster has a mental health disability then some leeway should be given. She or he has previously said that they do a lot of charitable work so cutting them off from CT may be detrimental to many recipients. The OP may be using the promo discount cards to stock up and give items to the less fortunate.

Perhaps the manager is tired of the great deals this person is obtaining and headquarters is questioning the number of coupons he is letting through so by banning the OP he is just getting his store back in the good books with HQ.

By: David

David — Sun, 24 Oct 2010 18:24:26 +0000

I was present when this incident took place, you have not been fully honest with your overview of the matter. I agree with the decision of the manager of the store. I have also witnessed your same behaviour at church gatherings, I might suggest that you seek help with your condition.

By: csp

csp — Thu, 30 Sep 2010 16:46:24 +0000

I think its great how many people are lecturing the poster about being rude to employees. The fact is, most of you have probably been rude to an employee at least once in your lifetime weather it be a rude tone of voice, or a dirty look. It happens. When the stresses of life get to you, sometimes its very difficult, especially when you know the employee is wrong. Is it right? no but leave her alone. She admits she was wrong for doing it and is asking for advice on how to fix it, not to be shunned. The amount of hypocrisy in this community has been ridiculous lately. We are supposed to be helping each other out, not judging and shunning.

By: chalene8

chalene8 — Mon, 20 Sep 2010 15:58:14 +0000

I would call heaad office for sure. Everybody has bad days, and it is frustrating when you are trying to return something and are given a hard time. The management/staff should have looked at it as “the customer is always right” and tried to help you. I too have had outbursts at stores and have felt embarassed at the way I acted, but have never been banned. I think it is more of the new manager on a power trip than your actual behaviour, and I would stress that in your call to head office. Just explain to them exactly how you explained it to us, and hopefully you can get this issue resolved. Good luck!!!

By: Sue D

Sue D — Sat, 18 Sep 2010 00:53:56 +0000

Take your pastor with you and return to the store and ask to speak to the manager. Admit that you were out of line but that it is not characteristic of your normal behavior. If you are in that store as much as you claim to be, then at least some of the staff must know you and know how you normally behave. Have your pastor give a reference for you. I’m just wondering if you were ruder than you are admitting here because it takes more than just a loud voice to get yourself kicked out of a store. You need to be honest with yourself about just how bad this incident was or was not. If you are truly a victim, then try the second apology to the manager and the sales clerk.

By: Geri

Geri — Sun, 12 Sep 2010 22:19:42 +0000

Perhaps that sales clerk was a single mom who had been up all night with her kids. Then had to go to work in the morning to a job she couldnt stand I am sure you would have made her day.
Pray for her and remember~those staff have lives outside of work and you dont know what they are dealing with on a personal level.
I would suggest you read the “Prayer of Jabez” perhaps it will give you a new perspective on dealing with people.

By: nscouponchick

nscouponchick — Sat, 11 Sep 2010 02:50:50 +0000

I’m going to go out on a limb here and say this- you must’ve done something pretty serious to be banned from the store. I would suggest that you accept this, and move on. The customer is NOT always right- I tend to believe most bannings are justified.

By: Jon Henricks

Jon Henricks — Mon, 06 Sep 2010 16:00:09 +0000

no company in Canada can ban any person unless a court order has been issued to that effect.
call your lawyer. and this manager should never have belittled you in the first place as he lowered himself to the same level you did when you undermined that sales clerk, he needs to be addressed as well by his superiors