Comments on: Beware of the Abysmal Quality and Zero Customer Service at The Children’s Place

By: Ashley

Ashley — Wed, 27 Jul 2011 14:42:40 +0000

While I do sympathize, you cannot expect them to do anything for you without a receipt. Even if you brought in a bank statement or credit card statement showing the purchase, perhaps they may have been able to look up your receipt in their system and do something for you.

By: gretzky

gretzky — Wed, 27 Jul 2011 07:02:18 +0000

Just say a big thank-you to the scam artists out there who buy the $5.99 jackets and try and get a full refund when they claim to have lost their receipt. Stores have to protect themselves! I’m not willing to pay higher prices to pay for those who rip off our system… so I’m glad stores protect themselves with these rules. People who take advantage ruin the system for the legitimate cases like yours.
Always keep your receipts! They’re called a “proof of purchase” for a reason.

By: honker

honker — Sat, 23 Jul 2011 19:31:03 +0000

Wow! I’m surprised by these responses. $40 coats used for less than four months that are complete garbage aren’t considered defective? Do we really live in a world where people purchase things, get less than four months use, and expect them to be garbage at the end?

Also, I would have thought that a store that sells only clothing with its own label shouldn’t need a receipt. I would have completely understood their position if it was a place like Sears or Zellers that carry many brands common to other stores.

@Stahr, that is a good idea - I could show them a half dozen other receipts from other times I purchased items there, just not that one! I pretty much always use my credit card there.

I did write to head office, again, will see if they are willing to stand behind their clothing and provide some level of customer service. If not, consider yourselves warned

By: candice

candice — Tue, 19 Jul 2011 23:05:49 +0000

ummmm… i think you’re being unreasonable. you had no receipt and had used the coats - you shop at children’s place, not holts.

By: yesbeware

yesbeware — Mon, 18 Jul 2011 22:01:17 +0000

Also beware of not saving and photo copying your receipt. This store offered you what any other store would.

By: Stahr

Stahr — Mon, 18 Jul 2011 17:05:20 +0000

Im sorry for your bad experience. If you do not have a receipt (even if it is clearly an item sold at the store) most stores will do just what this one did and offer you a refund of the current sale price.

I have had an experience similar to yours and I now file ALL receipts for anything I would want a refund on if defective. It may be a pain in the rear, but being out hard earned money is far worse.

If you purchased with a cc or debit card, perhaps you can bring in your transaction records as proof of purchase.