What kind of a$$hole buys junk like a “Precious Moments” figurine in the first place? I Googled those things, they’re fugly crap. If my husband gave me a “Precious Moments” figurine, I’d smash it in his presence, then rip him to pieces for having been foolish enough to have squandered any money on such garbage to begin with.

So, you bought the figurine at one store; then tried to return it to two OTHER stores, but were denied? And now, you’re all up in arms about the situation? Your story proves YOU ARE the idiot, on so many levels. Buying the crappy figurine in the first place, finding out your wife didn’t even WANT the thing, trying to return the worthless item at TWO different retailers, and failing to comprehend retail return policies. What makes me laugh the most is the image of you being so impotent at each place you tried to get rid of the figurine, that you weren’t able to obtain ANY satisfaction whatsoever nor resolution to your complaints. I can’t envision a more emasculating scenario than the one you’ve caused me to picture in my head - of you, “Precious Moments” figurine in-hand in a shop stuffed full of cute greeting cards & teddy bears, unable to obtain resolution & becoming so frustrated by the situation you felt you had to post your lame story on the internet in a feeble attempt to somehow “get back” at your tormentors who refused to take back the figurine off your hands. I’m surprised you didn’t try to return the figurine to your local grocery store while you were at it!

All that running around, getting all worked up, and for what? A crappy figurine that would probably have either gotten smashed to bits, or sat around in your house collecting dust for years, until someone had the good sense to finally throw it in the garbage.

Thanks for sharing your story and sharing how ineffectual you are. Made for a good dose of mirth. I suggest you make it your business to educate yourself in the basics of comprehending retail return policies, for your future needs. Take an assertiveness training course, while you’re at it, as well.

The mere fact that you bought a figurine like that in the first place indicated to the store from the outset that they could get away with treating you however they felt like, because anyone who buys junk like that is obviously an impotent idiot.

The first store was definitely correct in the fact that you have to return at the same store it was bought. Only corporate stores can defer from that rule. Don’t forget that while it is a hallmark store, most owners are small business owners. They need to be supported just like any other small business. Carlton is completely different because that’s not how thy operate. Why do you think CC can sell cards 5/$1 and hallmark can’t? Halmark returns seasonal cards. CC doesn’t from what ive been told. Different systems.

The girl at corporate simply informed you of the rules before you started. She could have said it nicer, yes. The bar code thing was uncalled for since it should be able to be typed in. No hallmarks here have barcodes.

As for checking the item thoroughly, hell yeah. I get customers that drop things and tell me “they opened the box and it was like that”. I call their bluff and thankfully leave quietly. If they dont check and find out later it’s damaged, they’re out of money.

I’m glad you were able to get your refund. We don’t even have a corporate store in my area so you were lucky.

The other issues you had were quite understandable. Working in retail has taught me to be vigilant about return policies…I always make sure I know what they are before I purchase anything.