Comments on: Bad Experience With a Return at Canadian Tire

By: סוככים

סוככים — Wed, 22 Aug 2012 08:24:57 +0000

שלום, רציתי להמליץ לכם על חברה העוסקת בהתקנה ובניה של פרגולות. באתר, פרופיל החברה וכן קולקציות פרגולות נבחרות.

By: Kim

Kim — Mon, 19 Mar 2012 23:39:53 +0000

EVERY CUSTOMERS RESPONSABILITY = KEEP YOUR RECEIPT!!

NO RECEIPT = NO RETURNS

By: Ashley

Ashley — Sun, 21 Nov 2010 15:16:05 +0000

If you don’t have a receipt then you don’t get a refund. I doubt there is a single store in the entire world that will let you bring something back with out a receipt and hand over some cash.

Also, I agree that the OP was probably getting crusty and starting a scene with the manager. I work in customer service and I’ve seen it a million times…the person wants their money back and thinks if they start screaming someone will give in.

By: sela

sela — Wed, 17 Nov 2010 06:37:56 +0000

EVOLVE TREADMILL,TEMPO -Canadian Tire ,3516 8th ave NE Calgary - CAN’T BE RETURNED!!!!!!!

I bought a treadmill a week ago. On the first hour of use I noticed that the running belt keep coming of center and the equipment makes to much noise. I tried to contact TEMPO the manufacturer. Initially there was a recording saying” we are experiencing high volume calls please call us again in the next business day”. I tried again and again when I finally was waiting for the a representative. After waiting for 45 minutes my call was disconnected.
In the next day after the purchase I went back to the Canadian Tire that I bought the equipment from. For my surprise the manager said that they wouldn’t do a refund!!!
They said that a RA (return authorization) was needed from the manufacturer and that would take few
days. Now after many calls they are saying that I should deal this the manufacturer. No return for this item!!!

By: Jenn

Jenn — Sat, 13 Nov 2010 05:28:44 +0000

I agree with the rest of the peanut gallery. Canadian Tire risks eating that charge if you didn’t actually purchase those items there.
I believe that you did buy them there, but with no proof, you are SOL.

By: pinky

pinky — Sat, 13 Nov 2010 02:24:15 +0000

NO receipt = NO return!

EVERYONE knows that!

“Obviously the manager should never ever have yelled at you, though, so I’m with you on that one.”

Want to bet it was the op who started with the bad attitude?

By: Joyce

Joyce — Fri, 12 Nov 2010 23:21:31 +0000

No receipt means no exchanges or refunds (defective or not). End of story.

By: thatgengirl

thatgengirl — Wed, 10 Nov 2010 14:59:29 +0000

I agree, no receipt, no proof of actual payment, no return.

By: Ashley

Ashley — Wed, 10 Nov 2010 13:33:41 +0000

They should not have been rude to you, that’s unacceptable.

However, you can’t expect to get a refund or even an exchange without the receipt. How do they know you bought the product there? A lot of stores will not return or exchange an item without a receipt. The lesson here is to keep your receipts.

By: glowworm2k

glowworm2k — Tue, 09 Nov 2010 18:42:05 +0000

Retail fraud, in the form of stealing an item and then returning it for cash - brand new or defective or anywhere in between - has become a huge issue for retailers over the past few years. They are losing millions. Now my local CT (as well as Zellers, Loblaws) has a large sign posted near the exit that warns you that all returns/exchanges MUST be accompanied by a receipt. There are also warnings at customer service about this. While your case is unfortunate, and the abusive manager is in the wrong for his attitude and behaviour no matter what happened, the store is in its right not to accept a product back without a receipt.

By: J

Tue, 09 Nov 2010 18:16:02 +0000

Obviously the manager should never ever have yelled at you, though, so I’m with you on that one.

By: J

Tue, 09 Nov 2010 18:15:17 +0000

Hmm.. well, without the receipt, what were you expecting? While it is really too bad that you purchased defective products, I completely understand where Canadian Tire is coming from. As the customer, it’s your responsibility to make sure to hold onto the receipt. It might be different if it was an exclusive Canadian Tire product, but not if it’s something that can be purchased at other stores. The manager is right, how are they supposed to know where you purchased it from?