Comments on: Bad Customer Service From Virgin Mobile Canada

By: Andrew

Andrew — Fri, 01 Mar 2013 01:34:04 +0000

Virgin was GREAT prior to be purchased by BEll now they suck just like Bell. They have these rude people who call you up and say they are from Virgin and ask for your PIN….yeah like I am going to give a complete stranger my PIN number. They always get rude when you refuse and threaten your service if you do not call back in 48 hours. I always pay my bill and all Virginmobile.ca does is treat you rudely.
DO NOT USE VIRGINMOBILE OR BELL for that matter…they think they have a monopoly and can treat you like crap…can’t wait for my plan to end.

By: Chris

Chris — Wed, 20 Feb 2013 05:28:38 +0000

In regards to Gary Downes… you’re manufacturers warranty is with the manufacturer. Should have called them and done it that way. These companies have courtesy services which is this case was not helpful. I have never done mine through my company. I understand they don’t have elves working for them thus I go through the manufacturer

By: Gary Downes

Gary Downes — Thu, 31 Jan 2013 20:51:15 +0000

The worst company I have ever dealt with. Since I first notified Virgin Mobile of a fault with my handset over 14 weeks ago on the 26th October, I have contacted them on more than 10+ separate occasions, spoke with over 16 individuals and subsequently wasted in excess of over 10hrs talk time. Just before Christmas, I spoke with an operator to ask again for the 5th TIME “where is the loaner phone?” He then determined that it had been sent to our old address which we hadn’t been living in for nearly 12 months! Furthermore, we contacted Virgin in MARCH to notify them of the COA and they said they update the system. The adviser apologized and took the new address again and said he will try and get a loaner phone out to me before Christmas, as I was heading to England for 2 weeks and it was important I could stay in contact with my family. Christmas came and went and the loaner phone still didn’t come. I then contacted Virgin yet again and they said they would send another one out? are you serious? 2 weeks went past and still no loaner phone. This is a joke right? NO! It was purely on the off chance we went to our old address and the loaner phone had in fact been posted to that address AGAIN. Not only that, but to top it off, it had the the wrong name and no means to even send the faulty handset back!?? Absolutely shocked at how bad this company runs, I called and asked them to confirm my address… Wow, what a surprise, it was our old address?? I’ve since contacted Virgin to escalate this case to a complaint. That was nearly 2 weeks ago and I’ve rang them 3 times already as this is getting ridiculous and all they say is “someone will call you as we can’t put anyone though to that department”. Who has a complaints department no-one can talk to?? Its now 14 weeks (yes that’s nearly 100 days) I still have my faulty handset with no pre-paid envelope or address to send it to. A loaner phone with no return address. Over 10+ of my time invested that i won’t get back. Weeks of inconvenience with no means to speak with anyone capable of making a decision.. As a 34 year old business development executive, I have never dealt with a company so disorganized in my lifetime. I’m staggered they are even in business.

By: aman

aman — Mon, 17 Dec 2012 06:47:30 +0000

Hello everyone,
I would suggest you never buy vergin mobile. This company robbed me badly. still I am struggling due to my overbill. my phone plan was unlimited anytime but they charged me $ 98.57 extra. when I asked to custer care, a lady repied me it is becuse of 200 minutes used daytime.

just stay away from vergin mobile
Thanks

By: Mb

Mb — Tue, 16 Oct 2012 22:22:08 +0000

Oh and btw in being charged 600 dollars to cancel with a broken phone.

By: Mb

Mb — Tue, 16 Oct 2012 22:21:34 +0000

Worst phone company ever. Bought a blackberry torch in match 2011 they told me their super tab was the best way to go. Now approx 11 months into this my phone stopped scrolling completely went to the store to sort it out the rep did not help at ALL they told me that just wait and see if it starts working after. And ofc it didn’t, by the time I came back my phone was out of warranty they said sucks to be you. From that time onward I’ve had to pay usually 65+ for a 40 plan usually every other month when you call to complain they keep transferring you to different reps. At the end of the day you have the wrong bill get transferred 4 times or more an deal with reps who tell you lies and don’t speak English. I you don’t want to be ripped off like crazy DON’T EVER SIGN UP WITH THIS COMPANY.

By: steve

steve — Tue, 02 Oct 2012 21:48:40 +0000

I wanted to cancel one of my phones with virgin and keep the other,got woman on the line she asked me all my info and she told me can i put you on hold for a minute while i access your account,sure i said 30 minutes later i hung up,called back .got an Indian sounding woman she was very helpful,but she proceeded to patch me through back to Canada i guess,then i got the run around again.Paid the balance owing on my phones got hold of my member of parliment and emailed the crtc about this and emailed virgin about cancelling account as per crtc recomdation.
we’ll see what happens

By: Brent

Brent — Mon, 30 Jul 2012 17:32:09 +0000

I am a virgin customer for almost 2 years and there. Customer service sucks really bad sorry I need all your info to transfer you to this person they are rude and ignorant they do not listen to customers at all I had it no phone calls from them do to my work now I am on the virg of loosing my job cause they keep calling me non stop and I Need my phone for work so I can get my orders on what place I have to go next I just paid my bill off on July 13 of $138.95 not even to weeks later my bill is well over $300.00 they are saying I went over my gb by 2.2 which is $110.00 what a rip off they could of sent me a text when I was getting close to my 5 gb and on my wife’s phone I just paid her bill of $150.00 on July 27 2012 which left 16.64 and today on July 30 2012 it is 533.00 so in 3 days my wife ran up a bill of $500.00 what a rip

By: Samir Osman

Samir Osman — Wed, 18 Jul 2012 04:07:52 +0000

Virgin Mobile are layers, from the begining I told the lady in the kiosk that I want the line for one month only, and should be cancelled after that, she said OK, that it, at the end of the month, I called to confirm the cacellation, the surprise that I have to pay for extrea month, with more money, I said I have a package of $35.00 including every thing, and from the begining I said that, but they want $84.00 to cancell, pay money for somthing not exist?? what a ripping. NO NO NO.

By: Ariane Breault

Ariane Breault — Sat, 14 Jul 2012 17:37:41 +0000

THE WORST CUSTOMER SERVICE !! I don’t understand my bills because they charged me fees for things I never used, the charge 1 month earlier and dont EVEN TRY to call them !! No respect, way too “friendly” with you and they dont have any solutions. Im sick and tired of them… AND ITS JUST MY 3th BILL!!

By: T Town

T Town — Fri, 18 May 2012 17:09:45 +0000

I am frustrated and pissed off beyond belief!! This is Day #2 that I have NO phone service from Virgin for some unknown reason. I have No txt, no in or out calls. I can’t call their 611 number to find out WHY I have no service, because …. I have no phone service!! Very frustrating with no land line or other means of telecommunication and am stuck in the house with my son!! I am supposed to be out of town today but need to sort this out before I leave …… I have no way to communicate with my mom who I was making plans to travel with. I live on the outskirts of the city and don’t own a car, so it’s not like I can just get in a car and drive to someone’s house. I have no way to tell my mom that I have no phone and she is probably trying to call me all day. GAAAAAAHHHHHH!!!

I emailed them 4 times - twice yesterday and twice today and NO ONE has replied to me.

This is NOT FAIR to a good customer like me who pays my bills on time. I even have a credit on my account because I OVER - paid them last month. They do not deserve my money!!!

I don’t know what else to do but to hit RE-SEND on my email every hour on the hour until someone replies to me

By: gooba

gooba — Thu, 19 Apr 2012 17:51:02 +0000

I called Virgin and ordered 5 pounds of suiside chicken wings with extra sause and veggy sticks ,to my surprise they told me we dont sell chicken wings and that they were a mobile phone provider so then I asked if I could at least get the veggy sticks and they flat out told me NO!!! Stay away from Virgin Mobile there chicken SUCKS

P.S so do there veggie sticks

By: Kamal Aman

Kamal Aman — Wed, 02 Nov 2011 20:23:49 +0000

Virgin Mobile is now one of the worst cellphone carriers out there in Canada, too bad we only have about 6 to chose from.

I was charge 360$ because one of their employees miss informed me about free incoming calls after 7pm. They said if a go to another area code and use my phone there my line will switch over to that places area code. At the time i was like “WoW, this is too good to be true”…. Well it wasn’t true, i get phone bill and its 360$. And to compensate me they offered me 50$’s off!! What a disgrace. Horrible customer service and support! Not to mention the hours you have to spend to get through to someone and talk to.

By: Garth Williams

Garth Williams — Tue, 30 Aug 2011 02:25:31 +0000

I should mention that for a 99.69 charge, and over an hour on the phone…

“Thanks for waiting! And we’ll be here to chat with you as soon as we can!”

… I’m starting to think that paying the 99.69 might be cheaper than the TIME it costs me to talk (sorry - WAIT) to someone who can (or CAN’T) help me.

“Thanks for waiting! And we’ll be here to chat with you as soon as we can!”

(sigh).

Again,
DO … NOT … USE … VIRGIN.

“Thanks for waiting! And we’ll be here to chat with you as soon as we can!”

I user Rogers (this WAS my son’s account). I’m REALLY GLAD I’m on Rogers .

“Thanks for waiting! And we’ll be here to chat with you as soon as we can!”

By: Garth Williams

Garth Williams — Tue, 30 Aug 2011 01:52:31 +0000

Cancelled, paid off the SuperTab and the amount owing. Technically NOTHING owing.

Had to pay 1 months service because contract says one month owing on cancellation. OK.

NOW I get a bill for $99.00 (includes $2.00 paper bil fee)

How does “cancel, buy phone, pay balance” equal 1 99.69 charge?

Seriously, DO … NOT … USE … VIRGIN.