Comments on: Bad Customer Service from Hewlett Packard Canada

By: Burl Mortensen

Burl Mortensen — Fri, 27 Jul 2012 04:26:20 +0000

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By: 2jk19

2jk19 — Tue, 21 Dec 2010 21:27:18 +0000

I agree! I have had nothing but horrible experiences with HP’s “customer service” - always speaking to someone different and although each of them had said they would record information on my file for the next CSP, it was never there! My situation ended really poorly - I lost my money and the notebook went into the recycling!

I hope you get the RIGHT notebook back and everything is fixed. Offering you an extended warranty is the least they could do!

By: Brooke

Brooke — Mon, 06 Dec 2010 21:30:13 +0000

choked***

By: Brooke

Brooke — Mon, 06 Dec 2010 21:29:27 +0000

Obviously s/he meant to say chocked and not shocked, since s/he said it multiple times.

That sucks! Sorry to hear about your issues with HP. I bought a Mac after hearing about horror stories that were involving HP.

By: kerry

kerry — Fri, 03 Dec 2010 11:05:38 +0000

i BOUGHT A HP NETBOOK ONLINE AND WHEN i RECEIVED IT,AND IT WOULDN’T WORK.i HAD TO PHONE AND PHONE AGAIN TO GET INFORMATION ON SENDING IT BACK.YOU DEAL WITH A CALL CENTER IN INDIA,AND EVERY THING GET BUNGLED UP.iT TOOK MANY MONTHS TO SORT IT ALL OUT,AND GET MY FIXED COMPUTER BACK..

By: Heather

Heather — Fri, 03 Dec 2010 04:42:40 +0000

I have also had problems with HP, and I believe with the same laptop. They denied me customer service with a little over a month of warranty left. Saying the problems were “accidental” and that I would have to pay for repairs - estimated at well over the price of what I originally paid for the laptop.

Your post proves to me it wasn’t just me & my laptop - that it’s actually them with their horrible service & lack of understanding: that it’s their products that are faulty.

By: Littlejalapeno

Littlejalapeno — Fri, 03 Dec 2010 02:07:06 +0000

If you are a Graphic Designer this could also be a privacy issue. Was your computer sent to someone else???

By: Say What

Say What — Thu, 02 Dec 2010 14:00:03 +0000

There is nothing wrong with saying choked. However, I was under the impression that the word she was looking for was “shocked” and not “choked”. If s/he meant to say choked, than excuse my original post.

By: Cheryl888

Cheryl888 — Thu, 02 Dec 2010 05:13:25 +0000

Whats wrong with saying choked?

I’d also be choked if this happened to me. I had good service from HP when I had a defective computer…but I still had store warranty also, so was able to take it back, and not have to deal with them any longer. I find their computers to be junk, and will not purchase again (3 of them all faulty in 3 years)

By: Say What

Say What — Thu, 02 Dec 2010 00:41:12 +0000

Actually I am 31 - far from old. Nice try though.

By: LA22

LA22 — Wed, 01 Dec 2010 23:53:10 +0000

lmao Say What. Don’t bother being a typo nazi when it’s obvious you are just old and don’t get it.

By: Zay

Zay — Tue, 30 Nov 2010 16:55:36 +0000

That really is horrible. I do hope you get your computer back.

By: Digi

Digi — Mon, 29 Nov 2010 02:14:05 +0000

That’s theft!!

By: Emma

Emma — Mon, 29 Nov 2010 02:06:18 +0000

HP sucks and the heat up very fast and shut down and so many people i know have problems with HP….

By: Say What

Say What — Sun, 28 Nov 2010 18:21:53 +0000

SHOCKED. not choked.