Comments on: Awful Customer Service at Canadian Tire

By: FRAUD

FRAUD — Thu, 22 Sep 2011 06:05:58 +0000

Fraud is illegal…. no matter how you look at it and return fraud is fraud. Yes some retailers will extend their return periods but they are not required to. I agree that it seems to me they were quite rude and that is not acceptable but what you were threatening to do is not right and they had every right to threaten prosecution…. In short they were well within their rights not to give you a price adjustment and I don’t blame them a bit for warning you against committing fraud against them… it’s people like you who cause these companies to be cranky because you are trying to get around the rules for your own gain. We all miss sales once in awhile…. get over it.

By: Rebecca

Rebecca — Fri, 16 Sep 2011 02:15:30 +0000

That’s too bad you weren’t able to get the price adjustment, at the Canadian Tire near here it’s 14 days to get a price adjustment. However if you “bought an FM transmitter on Aug 25th at 30$ and it was on sale this week at 15$ barely 10 days later” it was not “barely” over 10 days. It was closer to almost double that.
I used to work retail and we also couldn’t take back a product with a different receipt because it is a return fraud. Yes it’s fraud, but you are right, it’s not illegal.
Good luck with the head office.

By: Colin Digiouanni

Colin Digiouanni — Wed, 14 Sep 2011 07:36:07 +0000

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By: Jaybird

Jaybird — Mon, 12 Sep 2011 20:14:50 +0000

They are full of it. As long as the return policy is followed (within the time limit, etc) you can return anything at your discretion. They cannot prove which exact item was purchased with which receipt, that’s absurd! They’re trying to intimidate you for no other reason than they can. Don’t expect any satisfaction from head office in this matter, they’re useless. Take your receipt, take the product and go return it. If they start spouting this fraud nonsense start spouting about reporting them to the BBB and government, etc. for unethical business practices…for fun make sure you take everyone’s full name.