By mtlyorel
Anyone has horror stories to share and to forewarn others while dealing with airmiles?
I have been trying to get a refund back from airmiles for a double charge on ticket change fees and is being given the classic runaround. I was scolded by a customer rep, put on hold to speak to a supervisor then cut off unceremoniously while on hold, and made to submit an email on their website.
The email I got back was another totally ridiculous runaround, basically telling me to call them back at their number. I am still trying to deal with them and to at least speak to someone in charge. I told them if the supervisor does not call me to settle this problem, I will write a letter to the CEO and forward my correspondences to him/her.
So, for anyone who is trying to redeem miles, make sure that you ask many times how the flight cancellation insurance work and only buy this insurance if you are flying at a time of variable weather! I was duped! Never will I buy this insurance again! Highway robbery plain and simple. Why of why is customer service so lousy in Canada?!?
Robert says...
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Gajendra says...
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Sylvia says...
Try writing to your local high profile newspaper…or a letter to the editor — best bet is to get in touch with their Consumer Complaints handler.
It is truly amazing what a bit of medica coverage and letting everyone know how bad a company is, will do to get them to act in a more humane and compassionate way with their customers.
You can also write to the President or CEO immediately, using names and contact info of the employees who were unprofessional, keep records of your correspondence.
Be prepared with facts, dates and times to back up your complaints. Good luck!
airmiles says...
Why are most credit cards rewards airline miles?
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